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The AVP, National Integrated Delivery Network (IDN) Relationship Executive serves as the primary day-to-day relationship and performance leader for a defined portfolio of strategic IDN partnerships. The role creates a single point of accountability across complex health system relationships, connecting market leadership, contracting, operations, finance, health services, network performance, and other subject-matter experts.
The AVP, National Integrated Delivery Network (IDN) Relationship Executive works in close partnership with Market Presidents and other senior leaders to translate strategic priorities into coordinated action, maintain an integrated view of IDN performance, proactively identify risks and opportunities, and drive timely resolution of issues that cross functional boundaries. While existing functional teams retain responsibility for their areas of expertise and execution, this role ensures those efforts come together into a cohesive strategy and experience for the IDN.
This position is an individual contributor role that works cross functionally across teams and senior leadership.
Key Responsibilities
Strategic Relationship Management
Serve as the primary day-to-day relationship owner and point of accountability for assigned strategic IDNs.
Build effective working relationships across the IDN and internally to advance shared priorities.
Partner with Market Presidents and other executive sponsors to support the broader strategic relationship and ensure alignment between executive priorities and day-to-day execution.
Coordinate across regions when relationships span multiple markets, where applicable.
Integrated Performance Management
Maintain an integrated view of IDN performance across quality, risk adjustment, operations, finance, and contractual performance.
Identify emerging trends, risks, performance gaps, and opportunities requiring coordinated action.
Bring together appropriate functional leaders and subject-matter experts to develop and execute actionable improvement plans.
Establish accountability for follow-through and elevate barriers that require leadership intervention.
Issue Management & Resolution
Own intake, triage, coordination, and escalation of significant issues affecting assigned IDN relationships.
Mobilize cross-functional teams to resolve issues that extend beyond a single function or business area.
Clarify ownership, actions, and escalation paths so issues move efficiently toward resolution.
Surface systemic themes and opportunities that could improve the broader IDN operating model.
Governance & Executive Engagement
Coordinate and facilitate joint operating committees and other IDN governance forums.
Ensure governance discussions are focused on the most important performance issues, strategic priorities, risks, and decisions.
Develop clear, executive-level performance narratives that integrate insights across functions.
Track commitments and decisions through resolution and communicate progress to appropriate stakeholders.
Enterprise Coordination
Serve as the connective point across Market Leadership, Contracting, Network Performance, Operations, Finance, Health Services, and other subject-matter teams.
Establish clear roles and accountability while avoiding duplication of work already owned by functional teams.
Connect enterprise capabilities and expertise to IDN priorities and ensure dependencies are understood and managed.
Maintain a holistic view of the partnership so functional decisions support the broader relationship strategy.
Use your skills to make an impact
Required Qualifications
Bachelor's degree in Business, Healthcare Administration, Finance, Public Health, or a related field.
Significant experience in healthcare payer, provider, hospital, network management, healthcare operations, finance, contracting, account management, or a related discipline.
Experience working with complex health systems, hospitals, large physician…