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The Lead Receptionist is responsible for the front desk operations of a healthcare facility. Your role will involve greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Lead Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with different administrative tasks. You will assume ownership and leads advanced and specialized administrative, operational, and customer support responsibilities that require independent initiative and judgment.
The Lead Receptionist welcomes patients, offering administrative support, and assuming team lead responsibilities within a physician practice or center. This may include the following responsibilities:
Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
Administrative Support: Provide assistance with various administrative tasks as required. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration duties in the absence of the Center Administrator.
Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary. This role may also involve traveling to support multiple centers.
Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff.
Decisions are regarding the daily priorities for an administrative work group and/or external vendors. These decisions include coordinating work activities and monitoring progress towards schedules/goals. Additionally, the role often oversees work of others and/or is the primary administrative owner of a main process or program. Works within broad guidelines with little oversight.
Use your skills to make an impact
Required Qualifications:
High School Diploma or GED
1+ years of medical reception experience
Value-based care model experience
Knowledge of Medical Terminology
Experience with EMR Systems (Electronic Medical Records)
Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
Excellent customer service and phone etiquette
Team player with a positive attitude
Ability to multitask in a fast-paced environment
Attention to detail and highly organized
Knowledge of MS Office (Word, Excel, Outlook, Access)
Preferred Qualifications:
Experience in leading a team/department preferred
Bilingual in English and Spanish
Additional Information:
This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$39,000 - $49,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”)…