Become a part of our caring community
Why this role exists: Our Medical Assistants will provide safe, high-fidelity clinical support that bridges the gap between administrative preparation and provider intervention. By overseeing the clinical readiness of the patient through proactive rooming, accurate screenings, and empathetic education, you will ensure the integrity of the patient journey and maximize provider efficiency.
How You'll Make an Impact: In this onsite role, you will report to the Center Administrator and shift from a "procedural assistant" to a Patient Specialist. Your primary responsibility is to protect the "Handoff Contract," allowing providers to focus entirely on medical decision-making by ensuring every patient is clinically ready before the provider enters the room. You will complete core Medical Assistant work within established processes and use judgment to prioritize assigned work and escalate concerns appropriately.
What You Will Do
Intake and Clinical Rooming: Beyond standard vital signs, you will perform "Clinical Prep," including verifying medication and allergies and conducting validated screenings, such as PHQ-9, Fall Risk. You will perform these core activities safely and consistently within established processes and applicable scope.
Inbox and Worklist Management: You will manage the EMR inbox using specific routing rules to handle patient messages, lab results, and medication adherence follow-ups with pharmacies. Your goal will be to provide a same-day "touch" for all tasks to maintain clinical flow. You will prioritize assigned tasks and escalate unclear, abnormal, or time-sensitive information appropriately.
Education and Loop-Back: You will be the "Instructional Bridge" by using the loop-back method to confirm patient understanding of next steps, reducing preventable rework and improving health outcomes.
Note: This role is considered patient-facing and is part of the company's tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Use your skills to make an impact
We assess requirements practically. During the application and interview process, we will ask you to demonstrate the below qualifications.
Required Qualifications
Knowledge
Basic anatomy
Computer literacy
HIPAA and safety policies, including privacy protections and safety requirements
Immunization protocols and medication/vaccine administration
Infection prevention and OSHA standards, including infection-control and safety requirements
POCT and specimen handling standards
Skills
Deliver responsive, patient-centered support
Accurately record patient care information
Perform clinical tasks safely and consistently
Recognize and manage emotions effectively
Work effectively across professional teams
Convey information clearly and compassionately
Abilities
Recognize risks and workflow needs in real time
Maintain accuracy across repetitive tasks
Communicate clearly to ensure understanding
Adapt effectively to changing situations and challenges
Other (Behaviors and certifications)
Active Basic Life Support certification
Right to work in the United States
Ability to work the assigned clinic hours
Meet state requirements
Preferred Qualifications
Knowledge
Familiar with clinical procedures in a Primary Care environment
Value-based care fundamentals, including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures
Skills
Follow defined workflows consistently
Resolve conflicts efficiently and effectively
Coach others
Abilities
Interpret numerical and quantitative information
Other (Behaviors and certifications)
Current Medical Assistant certification or certification in progress
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on…