Become a part of our caring community
Why this role exists: Our Front Office Healthcare Support team will deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The Front Office professional will work onsite, report to the Center Administrator, and serve as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the center. You will perform core front office responsibilities within defined workflows and escalate issues appropriately.
Data Integrity: You will verify every patient's identity and insurance coverage to prevent downstream billing errors and denials.
Orchestrator of Flow: You will coordinate patient arrival, signaling patient readiness to the clinical team and minimize wait times to support provider throughput.
Customer Experience Champion: As the first and last point of contact, you will use empathy and clear communication to support patient satisfaction and retention.
Financial Steward: You will secure the clinic's financial health by identifying and collecting copays and outstanding balances at the point of service.
What You Will Do
Pre-Visit Preparation: You will review the schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps. You will identify routine gaps and follow established steps to resolve or escalate them.
Digital-First Intake: You will facilitate patient check-in using digital tools and ensure all demographic information, consents, and Patient Ready signals are completed accurately.
Queue and Wait-Time Management: You will monitor the waiting room and EMR task queues and communicate delays to patients and clinical staff. You will balance patient arrivals, calls, and assigned administrative tasks while maintaining accuracy.
Point-of-Service (POS) Collections: You will discuss financial responsibility with patients, process payments accurately, and conduct daily drawer reconciliations.
Exit and Outreach: You will complete patient checkout, schedule follow-ups, and conduct outreach for missed or preventive care appointments.
Use your skills to make an impact
We assess requirements practically. During the application and interview process, we will ask you to demonstrate the below qualifications.
Required Qualifications
Knowledge
Computer literacy
Patient eligibility and benefits
Scheduling systems for staffing optimization
EMR systems and patient data management
Skills
Handle patient concerns while maintaining partnerships
Follow defined workflows consistently
Manage patient needs across scheduling, hand-offs, and follow-up
Manage time and tasks efficiently
Handle incoming calls accurately and professionally
Maintain accurate and complete records
Work effectively across teams
Abilities
Maintain accuracy and completeness across tasks
Manage multiple tasks simultaneously while maintaining accuracy
Other (Behaviors and certifications)
Demonstrate reliability, punctuality, and integrity with PHI and cash
Demonstrate professionalism, adaptability and growth mindset
Demonstrate receptiveness to coaching
Preferred Qualifications
Knowledge
Communication channels and escalation guidelines
Digital intake and data verification processes
Patient identity protection
Clinical operations and types of clinic visits
Patient registration processes
Skills
Independently solve routine front office issues
Abilities
Manage complex workloads and multiple responsibilities
Other (Behaviors and certifications)
Medical receptionist certificate from a specialty school
Customer service experience
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications,…