Become a part of our caring community
This hybrid Senior TRICARE Community Liaison (TCL) will report to a Health Systems Leader. You will work from home on the days you are not briefing at a location in the Quantico, Maryland, DC area.
You will ensure MTF, beneficiary, and provider understanding of the TRICARE health plan and how to navigate the Military Health System, including enrollment, claims, and referrals.
You will support the Health System Leader in local TRICARE network operations, including participating in network development and optimization strategies.
You will interact in person with TRICARE beneficiaries, Medical Treatment Facility (MTF) and other Government staff, as well as by telephone, e-mail, and chat.
This position will require work during uncommon duty hours and travel to conduct outreach activities/briefings.
Use your skills to make an impact
Required Qualifications
Our Department of Defense Contract requires U.S. citizenship for this position.
Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Services)
HGB is not authorized to do work in Puerto Rico per our government contract. We are not able to hire candidates that are currently living in Puerto Rico.
Must live within a 60 mile commute of the Naval Health Clinic in Quantico, VA as it will be required to deliver briefings at this location
This position will require the ability to travel and work on weekends/nights as needed to provide briefings
Experience in healthcare provider relations
Experience in customer relationship management
Experience analyzing information, researching problems, and determining and implementing solutions
Exceptional public-speaking ability
Preferred Qualifications
Experience in TRICARE, including presentations to groups
Knowledge of healthcare provider contract negotiations
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$59,300 - $80,900 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the…