Become a part of our caring community
We are a patient-centered primary care-driven, community-based healthcare model. Our unique care model gives us both the time and resources to care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our mission is to empower Villagers and the surrounding communities live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. We are creating America's Healthiest Hometown.
This is an on-site role working in The Villages, FL. You will report to a Supervisor, Sales Support.
Job Description
To help support our growth strategies, a Care Delivery Telesales Agent is the first contact for prospective patients looking to become a new patient of either our Primary Care and/or Specialty Care. How we answer the phone, make a quick connection with prospective patients, and advise about services we provide as part of our care model, is all a reflection of our core values and care model. Being a part of the Sales & Marketing Team, the Care Delivery Telesales Agent role is responsible for managing inbound calls directed through various marketing campaigns, making outbound calls to new prospective patients, and managing follow up calls on leads. As a Care Delivery Telesales agent, you will be responsible for the new patient registration process, including insurance verification and scheduling of new patient tours and booking new patient appointment for both our primary and specialty care providers.
Role Responsibilities:
Advocate for our brand, care model, care centers, services, clinicians, and new patient experience.
Represent our core values of service, quality, stewardship, innovation, passion and teamwork to new patients and coworkers.
Provide support, engagement and care to prospective patients.
Help grow our Primary Care, Medicare Advantage patient panel. This is done through scheduling New Patient Tours for prospective patients with our New Patient Specialists. Additionally, we support our Specialty Care growth by scheduling New Patient appointments.
Perform a needs analysis by listening to prospective patient's health needs and asking probing questions to best advise how we can assist them.
Process new patient registration through the use of the most up-to-date resource tools and new patient workflows to ensure accurate patient registration.
Collaborate with Primary Care and Specialty Care Teams in advising how best to meet prospective patient's needs.
Track prospective patient information in the CRM and update the CRM and EMR systems for all patient interactions.
Report outcome of calls through wrap up codes to determine the success of our marketing campaigns and decisions of future campaigns.
Meet performance and service level goals (abandoned rate, wrap-up codes, productivity, and call quality)
Responsible for use of multiple software programs (CRM, Athena, Radix, and Counsel Ear).
Use your skills to make an impact
Required Qualifications:
1+ years Customer or Patient Service Experience
Experience working in a medical office, sales or a call center environment
Experience using call center or EMR/CRM software
Preferred Qualifications:
Healthcare experience
Proficiency with Athena
TB Statement:
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,600 - $55,800 per year
This job is…