Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.
As a SaaS Technical Consultant Analyst, you will support the technical delivery of SaaS upgrade projects for clients using our Research Suite software. Working alongside experienced Technical Consultants, Project Managers, and other Huron teams, you will develop the technical skills needed to help prepare client environments, execute upgrade activities, troubleshoot issues, and support successful go-lives.
You’ll be part of the Software Services team for Higher Education & Research with opportunities to collaborate, learn, and grow while impacting some of the most prestigious higher education and research institutions in the US and Canada.
Your day-to-day responsibilities may include:
Supporting technical activities throughout the SaaS upgrade lifecycle, from preparation and planning through upgrade execution, testing, go-live, and stabilization
Assisting with environment preparation, configuration, validation, and other technical tasks required for client upgrades
Researching and analyzing technical issues, using available information and resources to troubleshoot, identify potential root causes, and help determine appropriate next steps
Researching, analyzing, troubleshooting, and helping resolve technical issues identified during upgrade activities
Collaborating with SaaS Project Managers, Technical Consultants, Engineering, Support, and other teams to coordinate upgrade activities and resolve issues
Communicating technical status, risks, issues, and dependencies clearly to project team members
Following established upgrade processes, technical procedures, checklists, and quality standards
Maintaining accurate project documentation and capturing technical findings and resolutions
Contributing to continuous improvement by identifying recurring issues and helping develop tools, documentation, job aids, and process improvements
Building knowledge of Huron’s Research Suite software, SaaS environments, upgrade processes, and supporting technologies
Participating in upgrade activities that may occur outside standard business hours, including evenings or weekends, as needed
Required:
U.S. work authorization is required
Bachelor’s Degree in a computer science related field or equivalent work experience
Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java
Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
Strong critical thinking, analytical, and problem-solving skills, with the ability to investigate issues, evaluate information, and develop potential solutions
Ability to work independently and collaboratively within a remote, globally distributed team
Strong written and verbal communication skills
Ability to communicate technical tasks and concepts to nontechnical internal and external stakeholders
Ability to context switch and juggle multiple competing priorities
This position…