Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.
As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.
Join our team and create your future.
We are looking for a skilled Salesforce Developer with 4–5 years of hands-on experience to join our team and help build, enhance, and scale our Service Cloud ecosystem. This role requires a developer who is not only technically strong but also comfortable working directly with business stakeholders — translating requirements into robust, scalable Salesforce solutions. A key focus of this role will be designing and implementing Salesforce Service Cloud and Agentforce Service Agent solutions, so prior production experience (minimum 1 year) building and deploying Agentforce Service Agents is essential.
Key Responsibilities
Design, develop, test, and deploy customized solutions on the Salesforce platform with a primary focus on Service Cloud
Build, configure, and deploy Agentforce Service Agent solutions — topics, actions, prompt templates, and grounding — to automate and enhance customer service workflows
Develop Apex classes, triggers, Lightning Web Components (LWC), Flows, and integrations to support business requirements
Collaborate with business stakeholders, product owners, and BA to gather requirements and translate them into technical designs
Participate in solution design discussions, providing recommendations on best practices and scalable architecture
Troubleshoot, debug, and optimize existing Service Cloud and Agentforce implementations
Ensure code quality through unit testing, code reviews, and adherence to Salesforce development best practices (Design Pattern principles, bulkification, governor limit management)
Support integrations between Salesforce and third-party systems (REST/SOAP APIs, middleware)
Stay current with Salesforce releases and proactively recommend adoption of new features, especially within the Agentforce and Data Cloud ecosystem
Document technical designs, configurations, and processes for knowledge sharing
Must-Have Skills
4–5 years of overall Salesforce development experience
Strong, demonstrable expertise in Service Cloud (Case Management, Omni-Channel, Knowledge, Email-to-Case, CTI integrations, Entitlements/SLAs) and experience cloud
Minimum 1 year of hands-on experience with Agentforce Service Agent — building topics, actions, prompt templates, and grounding configurations for customer-facing/service use cases
Solid Apex, LWC, SOQL/SOSL, Flow, and declarative development skills
Experience with Salesforce integrations (REST/SOAP, API-based integrations, middleware tools)
Strong understanding of Salesforce data model, security model (profiles, permission sets, sharing rules), and governor limits
Experience with version control (Git) and CI/CD deployment tools (Copado, Gearset, SFDX, or similar)
Experience with Data Cloud (Data 360) — data harmonization, identity resolution, calculated insights, segmentation
Excellent communication skills — able to confidently engage with stakeholders, explain technical concepts to non-technical audiences, and build trust through clear, proactive communication
Strong problem-solving ability and ownership mindset
Certifications
Must-Have:
Salesforce Certified Platform Developer I
Salesforce Certified Service Cloud…