About Us
Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the Swoop ® system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging. Learn More
About The Role
Job Title : Clinical Support Specialist - Midwest
The Clinical Support Specialist is responsible for all aspects of the initial training and support for the customer team, including physicians, nurses, radiographers, MRI Technologists, and other relevant personnel in the use of Hyperfine’s Swoop Portable MRI System. This role will assist in optimizing customer experience by acting as a true consultant with regards to integrating the Swoop System within a customer’s workflow and procedures. The person in this role will partner effectively to relay customer feedback to internal Hyperfine teams and will function as the clinical specialist during the product sales cycle in close collaboration with the Sales, Marketing, Clinical Science, and R&D groups. They will also support clinical adoption, utilization, customer engagement, and related account activities for our customers.
RESPONSIBILITIES:
Train hospital staff on the safe and effective use and operation of Hyperfine products within the clinical areas including amending workflow and optimize product value and utilization
Provide customized training and support for new operators of the Swoop System and maintain strategic relationships and support post - installation
Develop and maintain relationships in accounts with key personnel within the hospital and consult on best practices and use cases
Provide R&D with clinical input and feedback for new projects
Support the sales team by identifying customer needs and relaying potential opportunities within the existing installed base
Support new product evaluation and clinical studies
Support the centers in optimizing their standard procedures and workflows
Support adoption and utilization activities and esca late retention or expansion opportunities
Collaborate with the s ales t e am by providing technical support in various sales cycles to win new business, including accompanying site visits as needed for demonstrations
Work with the s ales t eam to support Swoop utilization activities
Support assigned opportunities to enhance client relationships and increase adoption within a facility or network.
Partner with internal stakeholders (ex. sales, product, marketing, clinical sciences, clinical applications) to share feedback, identify trends, and make introductions that result in increased value for the customer and Hyperfine
Identify potential attrition risks and product gaps and escalate them with recommended follow-up actions.
Work closely with teammates and/or RN counterparts to provide customer success to install base customers and future potential customers
Represent Hyperfine and demonstrate products at trade shows and society meetings
Support MRI peer champion and Key Opinion Leader (KOL) development activities.
MRI safety and screening knowledge and analyzing contraindications regarding portable low field vs. high field MR
MRI sequence and protocol understanding workflow optimization
Support scanner software and firmware upgrades for customers
Perform scanner implementations at customer sites
Perform virtual and on site training of scanners to customers
Participate in image review with customer physicians and Hyperfine medical officers
Backup / support for image demonstrations
Case review with healthcare staff
Trade show image support and case reviews
KNOWLEDGE AND SKILL:
In-depth knowledge reading of the critical care setting to make consultative clinical recommendations to optimize procedures
Experience working with a variety of stakeholders including…