Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
At Howden, Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
If you enjoy speaking with customers, building relationships and turning enquiries into sales, we'd love to hear from you. We're looking for a Customer Sales Advisor to join our specialist Protect My Let team on a fixed-term contract. You'll work with customers who have already expressed an interest in our products, helping them find the right insurance solution while delivering an outstanding customer experience.
Whether you've worked in sales, retail, customer service, lettings, estate agency or a contact centre environment, this could be a fantastic opportunity to develop your career with one of the UK's leading insurance brokers.
Please note: This is a fixed-term contract. You will be based in either our Colchester or Cheltenham office, working on a hybrid basis with three days per week in the office. During your initial training period, you will be required to attend the office full-time.
In this role, you will
Speak with customers who have expressed an interest in our products and services
Convert enquiries into new business opportunities while delivering excellent customer service
Build strong relationships with customers, insurers and colleagues across the business
Achieve and exceed individual and team sales targets
Understand customers' needs and recommend appropriate solutions
Negotiate effectively to deliver positive outcomes for both customers and the business
Follow up on outstanding documentation and customer queries
Knowledge & Experience
Has previous experience in a sales, customer service or customer-facing role
Is confident building rapport and influencing customers
Has experience working towards targets and objectives
Enjoys delivering excellent customer service
Insurance experience is beneficial but not essential.
Skills
Excellent communication and relationship-building skills
Customer-focused with a positive and proactive approach
Strong attention to detail and accuracy
Ability to prioritise workload and meet deadlines
Comfortable working in a fast-paced environment
Good literacy, numeracy and IT skills
Qualifications
GCSEs (or equivalent) including Maths and English
A Levels (desirable)
Cert CII qualification (desirable)
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What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align…