Hypori, Inc. is a high-growth cybersecurity SaaS company transforming how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps an d d ata from a ny mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. Learn more at hypori.com.
Overview
Hypori is a high-growth cybersecurity SaaS company transforming secure mobility. Our virtual workspace platform gives users access to enterprise apps and data from any mobile device, with zero data on the endpoint and total personal privacy. Backed by $55M from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, we are expanding into new commercial and regulated markets.
Hypori is looking for a hands-on, customer-obsessed Technical Account Manager focused on our federal accounts to join our Customer Success team. You will be the trusted technical advisor for a portfolio of commercial customers, owning the technical relationship from deployment through adoption, optimization, and renewal. You will partner closely with Customer Success Managers, Sales Engineering, Product, Engineering, and Support, Sales, and report to the SVP of Customer Success.
Hypori is proven at scale. More than 95,000 Department of War users are on the platform today, the Army runs BYOD on it, and we hold IL5, FedRAMP High, NIAP Common Criteria, NSA CSfC, and CMMC 2.0 Level 2. As we grow into financial services, healthcare, and the Defense Industrial Base, the person in this seat makes sure every customer environment is configured right, fully adopted, and ready to expand.
Responsibilities
Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of commercial and federal customers
Guide customers through deployment, configuration, and onboarding across cloud, on-prem, and hybrid environments
Advise on identity and access integration, including SSO, SAML, PIV/CAC, and directory services, along with app delivery, device policies, and network configuration
Own technical escalations, working with Support, Engineering, and Product to drive issues to resolution and keep customers informed throughout
Lead technical check-ins, platform health reviews, and the technical portion of QBRs alongside the Customer Success Manager
Monitor usage and environment health to spot risk early, and recommend optimizations that drive adoption
Provide the configuration evidence and documentation security officers need for ATO, accreditation, and compliance reviews
Plan and coordinate upgrades and new releases within each customer’s change control process
Train customer administrators and systems integrator staff so their teams become self-sufficient
Bring customer feature requests and technical feedback to Product and Engineering, and advocate for what customers need
Identify expansion opportunities and support renewals with Customer Success and Sales
Build reusable assets such as runbooks, deployment guides, and knowledge base articles
Qualifications
5+ years in technical account management, solutions engineering, or a similar post-sale technical role in B2B SaaS or cybersecurity
Hands-on experience with enterprise IT and security, including identity and access management (SSO, SAML, MFA), networking, and Linux or Windows administration
Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments
Track record of managing escalations across a portfolio of enterprise or government accounts
Able to explain technical topics clearly to administrators, security teams, and executives
Proficiency with Salesforce, Jira, and Confluence
Authorized to work in the United States without visa sponsorship
Location: remote or hybrid with travel up to 20% percent to customer…