10892 – IT Manager, Operations
Location: On-site Plymouth, Michigan
Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
Website: http://www.haeaus.com
Role Overview:
The Onsite IT Manager is responsible for leading IT service delivery and day-to-day technology operations across multiple supported locations. The role provides direct leadership, governance, workforce management, operational oversight, and coordination across infrastructure, networking, security, end-user support, and IT service management activities.
The position serves as the primary management interface between onsite IT teams, business stakeholders, technical service organizations, and corporate IT leadership. The manager is accountable for clear ownership, governance, operational oversight, workforce management, cross-site coordination, and stakeholder management.
Key Responsibilities Team Leadership & Resource Management
Lead onsite Infrastructure and Support Engineers; define roles, priorities, and accountability. Manage staffing, workloads, scheduling, coverage, capacity, and onboarding. Coach employees, manage performance, and support training and succession planning. Promote collaboration, documentation, and proactive escalation.
Infrastructure Service Delivery
Oversee multi-site infrastructure, network, server, endpoint, workplace technology, backup/disaster recovery, and HQ Security Operations support. Ensure SLA compliance, availability, and stability; align cross-site resources with business priorities and address service gaps.
Incident & Problem Management
Own operational escalations and lead major-incident response for server, network, security, and production-impacting outages.
ITSM & Operational Governance
Provide management oversight and coordination across technology areas including:
Project & Risk Management
Oversee network refreshes, server migrations, cloud, security, compliance, and operational projects from planning through transition to support.
Governance, Risk & Compliance
Support TiSAX, ISO 27001, corporate policies, internal audits, and customer security requirements. Maintain audit evidence, policy compliance, remediation tracking, and security KPI reporting.
Customer & Stakeholder Management
Serve as the primary onsite contact for customer IT leadership, business stakeholders, corporate IT, and shared services. Lead weekly and monthly service reviews; translate business needs into team priorities, resolve cross-functional issues, and communicate risks early. Meet service commitments and drive customer satisfaction.
Performance & Reporting
Report weekly on issues, major incidents, projects, resource activities, and risks. Provide monthly executive dashboards covering KPIs, SLAs, requests, security, asset lifecycle, backup/disaster recovery, and improvements. Track workload and measurable service objectives , analyze recurring issues, and maintain accurate leadership and audit evidence.
Basic Qualifications
Bachelor's degree in IT,…