Job Description
Position Summary
The SVP, Training is a visionary and results-driven executive responsible for leading the Training Institute, developing exciting new content, migrating from free to fee based training, and building out a robust Learning Management System (LMS) with new content. The SVP, Training will collaborate closely with senior leadership to align training, and communication, ensuring sustainable growth and competitive advantage.
ESSENTIAL DUTIES
Strategic Leadership & Growth:
Define and execute a comprehensive Training Institute business plan aligned with corporate goals.
Drive a new revenue stream with fee-based training while enhancing adoption of iA Training nationwide.
Lead, inspire, and scale a high-performing Training organization.
Establish clear performance metrics and foster a culture of accountability, collaboration, and innovation.
Partner with Marketing to enhance dealer engagement strategies and improve customer experience.
Develop New Training Content:
Evaluate existing content by course, and develop next-generation course framework for modernized, compliant curriculum and greater adoption.
Coordination of Fee Based Training Initiative:
Lead the conversion from providing free training to fee-based training in 2027. Ensure clear communication with all internal and external shareholders.
Lead the Development of new LMS Training Content:
Work with the new LMS provider to quickly stand-up new training content for all iA Training programs, as well as products, and other company initiatives.
Help facilitate the development of new iA online training as a primary source of iA employee onboarding with new content.
Develop iA Certification programs for new products and services.
Schedule and Coordinate the Training Calendar for the Training Team:
Maintain a cohesive schedule for all training classes in iA Training facilities as well as training at off-site locations.
Recruit, Hire, and Train Future Members of the Training Institute:
Continue to build a winning team with a bench of talent ready to take iA into the future as an industry leader in training. When appropriate, interview, hire, and train new training staff and lead the iA Way.
Dealer Engagement & Partnerships:
Build and maintain trust-based relationships with the Dealer Channel, Agent Channel, National Account Channel, as well as dealer principals, general managers, and key decision-makers.
Serve as a strategic advisor to dealers, helping them maximize profitability and customer retention through iA Warranty Group solutions.
Represent the company at industry events, conferences, and automotive forums to enhance brand visibility and strengthen partnerships.
Financial & Operational Excellence:
Assume financial oversight of the Training Institute, ensuring revenue and profitability targets are met or exceeded.
Collaborate with Finance to forecast sales targets and manage budgets effectively.
Implement reporting tools and KPIs to monitor performance and drive operational efficiency.
EDUCATION, WORK EXPERIENCE AND TRAINING REQUIREMENTS
Bachelor’s degree in business, Sales, or related field (MBA preferred).
15+ years of progressive leadership experience in automotive dealer services, F&I products, or related industries.
Proven track record of driving revenue growth and building strong dealer networks.
Senior management or executive-level experience with P&L responsibility.
Knowledge, Skill and Ability Requirements
Expertise in retail automotive and automotive industry trends.
Strong analytical and critical-thinking skills; ability to make data-driven decisions.
Inspirational leadership style with a hands-on approach.
Excellent communication and relationship-building skills.
Proficiency in MS Office and ability to learn new systems quickly.
Ability to thrive in a fast-paced, dynamic environment and adapt to change.
Strategic Thinking: Ability to anticipate market trends, develop long-term plans, and align initiatives with corporate…