Manager - Communications
Senior Director - Communications
Reports to Rochester, NY
Work Type: Office
The base salary for this position is dependent upon experience and location ranging from $ 120,000-145,000
What We Offer:
Competitive benefits and growth opportunities
Generous performance‑based bonuses
12% 401(k) match
Comprehensive health, dental, and vision insurance
Tuition reimbursement
Professional development and clear career advancement pathways
For more information please visit: Benefits - Avangrid
Job Summary
Job Summary
Manages and executes communications progr ams that support Rochester Gas & Electric's business objectives, operations, customers, employees, and external stakeholders. Develops communications plans and materials and manages day-to-day media relations, employee communications, digital content, and community-facing communications while maintaining consistent messaging and brand standards. Partners with Operations, Customer Service, Government and Regulatory Affairs, Community Affairs, Legal, and other internal functions. Supports storm, emergency, and significant-event communications under the direction of the Director - New York Communications and established incident command protocols.
Key Responsibilies ·
Develop and execute comprehensive communications strategies for issues management, customer engagement, employee communications, and crisis response for RG&E, aligned with Avangrid’s business objectives and enterprise priorities in New York.
Provide strategic communications counsel to operating company leadership, with accountability for communications planning, rapid response, reputation management, and stakeholder engagement across Avangrid’s New York utilities.
Shape and advance compelling narratives that strengthen trust and protect the companies’ reputations, in close partnership with Government and Regulatory Affairs, Community Affairs, Legal, Customer Service, Operations, and Brand teams.
Lead communications programs for RG&E, including media relations, public relations, crisis and issues communications, executive communications, social media, video and photo content, storytelling, and internal and external events, ensuring message discipline and brand consistency.
Serve as an authorized spokesperson for RG&E, NYSEG, and Avangrid as needed, including responding to sensitive, high-profile, and crisis-related media inquiries.
Partner with Operations, Customer Service, Community Affairs, and business leaders to identify and develop compelling storytelling, media relations, and public engagement opportunities that highlight infrastructure investments, employee expertise, customer benefits, operational achievements, and community impact.
Create and oversee multimedia content for digital and social media channels, including videos, photography, employee features, project spotlights, and field-based storytelling that enhances audience engagement and supports business objectives.
Support communications related to regulatory proceedings, infrastructure projects, reliability initiatives, public policy matters, customer programs, and community engagement efforts throughout Ne York.
Manage relationships with external agencies, vendors, media partners, and key community and business organizations to ensure timely, effective, and high-quality communications support.
Coordinate closely with Avangrid communications teams across the company to ensure alignment with enterprise messaging, stakeholder engagement priorities, and corporate reputation strategy.
Serve as Public Information Officer (PIO) during emergencies, storms, and major operational events, leading communications response efforts and coordinating with internal and external partners, including emergency management agencies, municipal leaders, regulators, customers, and the media.
Support storm preparedness, response, and restoration communications by developing customer, employee, executive, media, and stakeholder messaging; coordinating media…