*We are open to supporting 100% remote work anywhere within the continental US.*
Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.
Job Location: Remote work is authorized. Must support US Eastern time zone working hours .
*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.
CF is seeking an experienced Salesforce System Administrator to join our team! You will work with our highly qualified Salesforce Architects, Developers, Business Analysts, and other technical team members to maintain, configure, and enhance Salesforce applications supporting federal agency operations. You will help translate business requirements into effective Salesforce solutions using platform best practices and declarative tools. Our team leverages SCRUM Agile methodology to iteratively deliver, test, and improve Salesforce solutions. As a Salesforce System Administrator, you will manage user access, security, system configurations, data quality, reports, dashboards, automation, and application support. You will troubleshoot and resolve application issues, support deployments and releases, document configurations, and collaborate with team members to ensure reliable and secure Salesforce operations and maintenance (O&M).
Responsibilities:
Configure, maintain, and support Salesforce applications throughout the application lifecycle, including enhancements, testing, deployment, and production support.
Manage user accounts, profiles, permission sets, roles, sharing rules, and other security settings in accordance with federal security requirements.
Gather and analyze business requirements and translate them into Salesforce configurations using declarative tools such as Flow, validation rules, approval processes, and custom objects and fields.
Monitor system performance, troubleshoot application issues, investigate support requests, and implement configuration changes to resolve defects and improve functionality.
Manage data quality and integrity through data imports, exports, updates, deduplication, validation, and reconciliation using Salesforce tools and approved data management utilities.
Create and maintain reports, dashboards, list views, and other Salesforce features to support business operations and management reporting.
Support application testing, regression testing, user acceptance testing (UAT), release planning, deployments, and post-release validation.
Manage Salesforce environments and deployment tools, GitHub-based release processes, and other CI/CD activities as required.
Maintain system documentation, configuration records, standard operating procedures (SOPs), and knowledge articles.
Collaborate with architects, developers, business analysts, and business stakeholders to communicate status, resolve issues, assess risks, and implement approved enhancements.
Provide technical guidance and support to users, investigate recurring issues, and recommend process improvements and automation opportunities.
Ensure Salesforce configurations comply with federal security, privacy, accessibility, and operational-readiness requirements.
Participate in Agile ceremonies, peer reviews, knowledge-sharing sessions, and continuous improvement initiatives.
Identify opportunities to improve system administration processes through automation, analytics, and Salesforce platform capabilities.
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Basic Qualifications:
U.S.…