- Where
- Blue Bell, PA · Nashville, TN · Lenexa, KS · Hickory, NC · Raleigh, NC · Mount Pleasant, SC · Bristol, TN · Cary, NC · Wilmington, NC · Charlotte, NC · Winston-Salem, NC · Long Beach, CA · New York City, NY · Knoxville, TN · Sherman, TX · Portland, OR · Cambridge, MA · Downers Grove, IL · Boston, MA · Piedmont, CA · Iowa · Lexington, KY · Salt Lake City, UT · Farmingdale, NY · San Antonio, TX
- Level
- Senior
Senior Manager, Project Management - Imaging
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Job Description Summary
Responsible for the overall tactical and strategic direction and management of projects through designated project managers, ensuring consistency with corporate strategy, consistency of process across projects and internal and external customer satisfaction with the projects. Directs and provides day-to-day tactical oversight to their assigned Project Management team. Provides vision, leadership and mentorship to assigned team with respect to performance and career development. Accountable for the overall direction, coordination, implementation, execution, control and completion of all programs/projects, ensuring consistency with company strategy, commitments and goals. Accountable for compliance of the Project Management team with IMC and ICON policies and procedures. Ensure optimal planning, allocation and performance of resources within Project Management.
Essential Responsibilities
Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
Recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Maintaining a positive, results-oriented work environment by building partnerships, modeling teamwork and communicating in an open, balanced and objective manner
Providing strategic and tactical management to assigned team of Project Managers and Project Assistants
Mentoring and managing assigned project management team through establishment of mutually agreed objectives and professional development plans, and by monitoring successful achievement and performance
Build and maintain the performance and effectiveness of assigned project management team, including regular checks on team health and identification and resolution (including escalation to the appropriate level) of team performance issues.
Ensuring adequate training is provided to employees for all new and updated processes
Assessing Training Curriculum and current staff understanding and identify training needs, for new employees and for continuous improvement/development of existing staff
Managing project workload and resource forecasts for the group, as well as project assignments
Identifying personnel resources for new and existing projects
Developing operational metrics for assessment of project performance
Serving as the escalation point for project managers in resolution of customer or cross-functional issues that cannot be resolved at the project manager level
Ensuring the proper tools are provided to the team and that they are being used effectively; identify/obstacles and make corrective actions/recommendations as necessary
Monitoring the efficiencies of current operational processes and identify and/or lead opportunities for improvement
Providing senior management with team performance metrics as assigned
Lead or participate in strategic planning and risk assessment, by managing the development and delivery of appropriate contingency activities in the context of the budget, time, resources and value targets and in accordance with SOPs. Communicating Best Practice/Lessons Learned Feedback
Analyze department and project financial data, identify issues/trends and implement corrective action plans as necessary to ensure profitability.
Promoting a proactive, professional culture within the Project Management department and contributing to the group’s success
Ensuring the team is compliant with standard procedures and other company policies
Leading customer meetings and escalations when required
Support…