Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!
PURPOSE OF THE JOB
The purpose of this job is to support Underwriters within the Service Center of Excellence through account management, policy processing, and policy issuance activities. This position provides exceptional customer service while ensuring Workers' Compensation and Commercial Lines policies are processed accurately, efficiently, and in accordance with company guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supports Underwriters through account management and policy processing activities.
Process new business, renewals, endorsements, cancellations, and reinstatements in accordance with company guidelines. Maintains organized electronic files and policy documentation. Reviews and enters policy information into underwriting systems to ensure accuracy and completeness. Issues policies, endorsements, and related documents in accordance with company procedures.
Assists with gathering and validating information necessary for underwriting decisions.
Provides customer service to clients.
Serves as the first point of contact for customer inquiries during the account life cycle.
Handles correspondence for additional account information.
Assists producers via email and phone calls.
Provides administrative support to Underwriting staff.
Handles agent and insured phone calls, faxes, and mail.
Orders loss runs requested by agents and insureds and sends via fax, email, or mail.
Prepares and mails claims kits and marketing materials requested by agents and insureds.
Assists with policy issuance and document delivery to agents and insureds.
Coordinates follow-up on outstanding underwriting requirements and documentation.
Suggestion:
Collaboration & Customer Service
Partner with Business Development Underwriters (BDUs), Premium Audit, Billing, Claims, and Risk Management teams
Communicate with agents and occasionally insureds to support policy servicing
Build strong working relationships across departments to ensure seamless operations
SUPERVISORY RESPONSIBILITIES
This role does not have supervisory responsibilities.
EDUCATION AND EXPERIENCE
High School Diploma or GED required.
Minimum 1 year of underwriting support, insurance operations, agency, brokerage, or carrier experience required.
Two or more years of insurance industry experience preferred.
Experience supporting Commercial Lines and/or Workers' Compensation business preferred, including exposure to Property, General Liability, Commercial Auto, and Workers' Compensation coverages.
CERTIFICATES, LICENSES, REGISTRATIONS
None required. Associate in insurance (AINS), Associate in Underwriting (AU), or other relevant insurance designation preferred.
KNOWLEDGE AND SKILLS
Strong verbal communication skills, detail orientation, and a motivation to deliver to the customer.
Strong attention to detail and organizational skills
Ability to work both independently and as part of a team
Adaptability and willingness to learn new processes and…