Customer Service Representative
Position Summary
The Repapering Specialist will support the Pershing Conversion Project by managing client account repapering activities, collecting and validating client information, completing KYC/CIP reviews, preparing account documentation, and coordinating electronic signature workflows. The registered individual will work directly with clients, Investment Professionals, Compliance, Operations, and Supervisory Principals to ensure accounts are transitioned accurately and in accordance with regulatory requirements.
Ideal Candidate Profile: A bilingual (Spanish/English) FINRA-registered professional with brokerage or private banking experience who understands onboarding, KYC/CIP, client documentation, and account opening processes, and who can effectively interact with clients while handling a high-volume repapering workload.
Required Qualifications
Active FINRA registrations (preferred: Series 7 and Series 63)
Minimum 1+ years of banking, brokerage, wealth management, or private banking experience
Strong understanding of:
Customer Onboarding (COB)
KYC (Know Your Customer)
CIP (Customer Identification Program)
AML regulations
Account opening and account maintenance procedures
Fluent Spanish and English (verbal and written)
Experience reviewing client documentation, identification documents, beneficial ownership, and entity documentation
Experience communicating directly with clients regarding account updates and regulatory information
Strong attention to detail and ability to manage a high-volume workload
Preferred Qualifications
Experience working with FINRA-regulated broker-dealers
Experience with brokerage account repapering or conversion projects
Familiarity with Pershing, NetX360, DocuSign, or similar brokerage platforms
Experience supporting high-net-worth and international clients
Knowledge of suitability reviews, investment profiles, and client risk assessments
Key Responsibilities
Review and validate client and account information.
Conduct KYC, CIP, and account profile reviews.
Verify ownership structures, beneficiaries, authorized signers, beneficial owners, and controlling parties.
Collect and update missing client information and supporting documentation.
Review government-issued IDs, W-8 forms, entity formation documents, and account-opening documentation.
Prepare and quality-check repapering packages for client execution.
Support electronic signature workflows and client follow-up.
Coordinate with Operations, Compliance, Supervisory Principals, and Relationship Managers to resolve deficiencies.
Track account progress and maintain project status reporting.
Escalate documentation or regulatory exceptions as required.
Ensure compliance with FINRA, SEC, AML, KYC, and bank policies.
Skills & Competencies
Strong client service orientation
Excellent verbal and written communication
Strong organizational and project management skills
Ability to work in a fast-paced regulatory environment
Ability to manage multiple priorities and deadlines
Strong analytical and problem-solving skills
Compensation
The expected hourly rate for this position is between 30-40 dollars a hour at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience.
Additional Information
The Bank Will Make Reasonable Accommodations To The Following Employees To Allow Them To Perform The Essential Functions Of Their Position, Except Where Doing So Would Result In Undue Hardship To The Bank
Those with a known mental or physical disability.
Pregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions.
Victims of domestic violence, sex offenses or stalking.
Employees with religious observance and practice obligations.
Any employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an…