When unexpected things happen in our customers’ lives, Claims is always by their side. As our BI Analyst, you will have a key role in ensuring that when bad luck strikes, customers’ lives get back to normal as quickly and smoothly as possible. We are continuously improving our services and as BI Analyst you will ensure that we stay ahead and support in transforming analysis into actionable insights and contribute in value creation.
About the role
Claims is a crucial part of If from a financial, people and customer perspective. In Claims we have appr. 2500 committed claims professionals caring for our customers and taking care of 2.5 million customer claims.
You will be a part of Nordic Claims Reporting & Analytics team in Claims Controlling and Business Development, reporting to Head of Claims Reporting & Analytics. The main area of responsibility for our team is to secure world-class business performance follow-up and through data analyses provide business insights to support decision making demands. To support you, we have established close co-operation between Controlling, Business Development, Data Management and Analytics communities.
As our Analyst, you have mandate to release the power of If’s many data assets to raise automation, optimize digital experiences, improve operational efficiency and increase customer satisfaction.
In this position you will have a unique opportunity to collaborate and network throughout our organization as well as monitor, analyze, visualize and communicate fact-based intelligence of our operations. You have a key role in drawing conclusions from data and helping business stakeholders translate these into decisions and actions.
Your responsibilities will be :
Support and challenge the organization on performance and value creation
Contributing to our operational reporting and analysis of results
Maintaining and developing our current data products and visualizations
Being a role model, contributing to our professional way of working and knowledge sharing
We offer
An including work environment where everyone is welcome
Career and development opportunities in the biggest insurance company in the Nordics
Social activities, as well as highly skilled professional environment
Possibility of hybrid workplace
Health promoting workplace with e.g., wellness allowance and various sports activities
Great insurance benefits
About the team
With us, you get the opportunity to become part of a team where everyone walks that extra mile – both for our customers and our colleagues. In an organization built on trust and stability we have the possibility to truly put our hearts into our job. As member of our Nordic team, we expect you to be actively involved in development of Claims reporting and operations.
We believe in a Nordic strategy that utilizes best practice across the countries to continue improving performance and customer experience. Being a part of the team, you are also integral in creating an inclusive culture where people feel safe bringing their full selves to work and leverage diversity. And last, but not least; we welcome you to an informal working environment with lots of smiles and a positive attitude, as we have fun along the work.
You will cooperate with colleagues from various parts of the company and get an opportunity to develop your professional skills. We value self-development and support you in your professional development.
Who are you?
You are a team player and have strong ability to suggest new ways in which analytics can improve our operations and services for customer and company alike. Based on your experience and analytical skills you have an instinct for what kind of visualization or analytics is best suited to address a business problem. A high sense of responsibility defines you, and you can be trusted to deliver. You enjoy both understanding the big picture but also working with details. You have curious mind with a proactive attitude, and you challenge yourself to…