- Pay
- $25–35/hr
- Where
- Ontario, CA, United States
- Level
- Mid
Account Coordinator
Location: Ontario, CA (on-site)
Pay: $25.00–$35.00/hr DOE | Non-Exempt | Annual bonus program
Openings: 2
About the Company
Our client is an established consumer products manufacturer with more than 30 years in business and roughly 400 employees. They produce personal care, cosmetic, household, and specialty products for many of the most recognized brands on the shelf, along with their own brand portfolio. The company has doubled in size over the past four years. With new investment behind it, it is building for its next stage of growth while keeping the family-oriented culture it was founded on.
The Role
The Account Coordinator is the customer's day-to-day point of contact. You'll keep information accurate and moving between customers and internal teams. You'll also partner with sales, production, and the warehouse so every order ships on time.
What You'll Do
Track and expedite every stage of orders for assigned customer accounts
Coordinate daily shipments and make sure they go out as scheduled
Serve as the main liaison between customers and production facilities
Monitor customer materials and production runs to protect delivery dates
Prepare customer reporting, including status and inventory reports
Respond to customer inquiries by phone and email and drive issues to resolution
Support the sales team with order entry, follow-ups, and sample coordination
Join the Sales Director on customer visits and attend tradeshows as needed
What You Bring
Bachelor's degree, or an associate degree with 2 years of related experience, or an equivalent combination of education and experience
Experience in customer service, account coordination, or order management
Experience in OEM, private label, or contract manufacturing is a strong plus
Strong attention to detail and comfort working against shifting deadlines
Proficiency in Excel and Word
A problem-solver who can own accounts independently while partnering with sales
Work Environment
This role is based in a manufacturing facility. It includes regular time on the production floor and in the warehouse, where safety and dress requirements apply. You may occasionally be exposed to fumes, airborne particles, and some chemicals.
Why This Company
A growing company with new investment and real room to advance
A family-oriented culture with company-wide appreciation events, a holiday party, and an employee-run committee that plans events throughout the year
Employee recognition programs and regular Q&A sessions with leadership
Ongoing investment in training and development