Who We Are
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.
The Need
For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Data & Analytics Manager, Data Visualization and Business Intelligence to evaluate evolving organizational data needs and designs, as well as build, maintain, and continuously improve dashboards and other business intelligence (BI) products that give program teams, from project staff to executive leadership, trusted and decision-ready views of program data drawn from JDS (Salesforce), the Protection Collaborative, and data warehouse applications. This role is responsible for extending BI to supporting planning, working closely with Global Technology Solutions (GTS) and Global Programs (GP) teams, training users to read and act on dashboards, directing contracted consultants on dashboard work, and protecting the survivor data behind every visual.
This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to Director, Data & Insights and requires current authorization to work in the United States. Visa sponsorship is not available for this position, now or in the future.
Responsibilities:
Documentation, Reporting & Data Management:
Designs, builds, and maintains Tableau dashboards connected to JDS and any future data warehouse, in order to give project officers, portfolio leads, country directors, and executives' views of program data that fit their decisions;
Validates dashboard figures against source systems and documents metric definitions and data lineage in order to ensure every published number is accurate and reproducible; and
Monitors dashboard refresh, performance, and usage in order to improve or retire content that does not support decisions.
Research, Program Management and M&E:
Works with program and M&E colleagues to translate indicators, including baseline/endline study data, into clear, calculable metrics in order to ensure dashboards measure what programs need to learn;
Builds trend, comparison, and, over time, forecasting views in order to move BI from describing last quarter to supporting planning for the next; and
Gathers and prioritizes dashboard requirements from users and manages the BI build backlog, including work assigned to contracted consultants, in order to deliver on time and within scope.
Networking & Partnership:
Works with GTS, and Global Programs Data Engineering & Systems lead to specify data models, access, and refresh needs in order to ensure dashboards are built on governed, reliable data;
Partners with regional specialists and country-level business analysts to gather local needs and use cases, and as local champions to extend dashboard training, in order to keep dashboards and training products relevant across contexts;
Manages contracted consultants and vendors on bounded dashboard projects, including scoping work, directing day-to-day delivery, and reviewing quality, in order to deliver within agreed scope and budget; and
Coordinates with GTS on licensing, access, and security in order to keep dashboards available to the people who need them.
Strategy & Knowledge Development & Implementation:
Develops and maintains a BI and…