Salary Range: $40,700-$67,800
Who we are:
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.
This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.
Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009
Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255
Why join our team?
We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
What you will be doing:
The Senior Billing Specialist will assist the Renewal Operations team with tasks related to building, maintaining, and renewing client recurring services contracts and Annual License Fees (ALF). The Senior Billing Specialist serves as the knowledge base for client contracted renewals, supporting the Client Success Manager (CSM) and Account Executive (AE) assigned to each client. The Senior Billing Specialist has no management responsibilities.
This position operates under the supervision of the Sales Operations Manager and as part of the full Renewal Operations team.
The Responsibilities
Renewal Contracts
Build client recurring services contracts accurately and in a timely manner.
Modify, convert, and organize client Annual License Fees (ALF) in the system for quoting and renewal purposes.
Build renewal multi-year pricing agreement contracts per the approved terms and renewal schedules.
Maintain accurate client contacts and any special renewal information in the system.
Maintain accurate client Annual License Fee data in the system for quoting and renewal purposes.
Asset Management
Manage the client record of assets, including installing and uninstalling assets as changes occur.
Research, reconcile, and resolve client renewal, contract, and asset record problems or issues.
Reference and Support
Serve as the knowledge base about client contracted renewals, providing reference information for the Client Success Manager and Account Executive serving the client.
Provide internal and external client service while adhering to department standards for turnaround time.
Promptly prepare credit requests or product returns information for any approved adjustments.
Process and complete weekly and monthly reporting.
Client Experience
Respond promptly to CSMs inquiries and resolve issues to enhance client satisfaction.
Collaborate with internal teams to ensure seamless account management and a positive client experience.
Monitor feedback and identify opportunities for service and process improvements.
Be professional and helpful in all communications with clients and other Illumia staff.
What You’ll Bring to the Table
Proficiency in Microsoft Dynamics CRM and FinOps
Proficiency in Claude or Copilot
Proficiency in Microsoft Office (e.g., Excel, Outlook, SharePoint, Word)
Excellent communication and organizational skills
General knowledge of contracting, renewal, or accounting processes
Strong problem solving and critical thinking skills
Commitment to exceptional client service
Excellent attention to detail
Ability to produce quality deliverables with high deadline sensitivity
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