What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
We are a leader in the development of innovative DNA sequencing instruments that transform the landscape of genomics. Our flagship products, such as the NovaSeq X and 6K series, drive scientific discoveries across healthcare and biotechnology. Join us and bring your expertise to products that make a difference globally.
As a Process development engineer , you will collaborate with field and MFG teams to bring the voice of the customer into the factory and improve MFG & field processes. You will provide technical troubleshooting support for elevated customer issues and work with cross functional SMEs to drive preventions. You will lead initiatives aimed at improving customer experience and reducing service costs in the field.
The role requires a dynamic and fast learning individual who can travel to global customer sites at a short notice to recover down instruments.
Responsibilities:
Participate in process sustaining, improvement and development of quality test activities in production and service of genetic sequencers
Troubleshoot production line issues related to yield, quality and throughput
Construct and execute controlled experiments to optimize processes, address yield and quality issues and drive implementation of solutions to meet production and customer experience goals
Analyze process test results, issue reports and make technical recommendations
Work cross functionally with Serivce , Manufacturing, Quality & LCM to develop processes for new products and improve processes of existing products
Represent operations needs with service & support teams and vice versa
Define technical requirements and develop manufacturing and service related procedures
Work on teams to develop and transfer new processes/products to production and enhance their robustness
Travel to global customer sites with limited advance notice to support instrument troubleshooting when required
Interpret schematics, diagrams, layouts to perform testing & troubleshooting functions
Performs operational test and fault isolation on systems and equipment
Has technical understanding of various platforms and can troubleshoot instrument issues independently
Develop & deliver instrument theory of operations & troubleshooting classes for peers
Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
Requirements:
Work experience in the biotech or semiconductor industries is desirable
High level problem solving and reasoning skills required
Experience with medical device manufacutring or service preferred
Experience with statistics, statistical process control and DOE techniques is a plus
Experience with high volume production in a high tech, high volume industry is a plus
High level computer skills are required. Intermediate level programming knowledge is strongly desired
Experience with product development processes and project management is a plus
Good interdepartmental communication skills and documentation skills are required
Demonstrated ability to accomplish goals while working across departments is required
Experience / Education:
1 to 5 years of relevant experience with a Bachelor's degree in Engineering or a related technical field, or equivalent…