We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.
Being a Partner Operations Manager at iManage Means…
You’ll own the operational engine that drives iManage’s partner motion: architecting processes, analytics, and governance across both our Channel and Ecosystem partnerships. This is a 0-to-1 build role (there’s no existing playbook or team to inherit, you’re building the operational foundation from scratch) reporting to RevOps, where you’ll establish operational excellence, scale partner-driven revenue, and set the foundation for a team that will grow with the business. You’ll partner closely with channel and ecosystem leadership while maintaining strategic distance: managing the mechanics while they own relationships and design.
iM Responsible For…
Owning the partner forecasting rollup, analytics, and reporting across both Channel and Tech partners: consolidating pipeline and revenue data into monthly/quarterly/annual QBR and quarter-over-quarter dashboards, and serving as the business partner for forecast readouts to ELT and leadership (day-to-day forecast management with individual partners stays with Partner Development Managers and tech partner owners)
Running the operational cadence for tech partner pipeline: driving the quarterly forecast process, keeping partner data clean on SFDC opportunities, and rolling results up into forecasting and quarter-over-quarter reporting by partner
Managing partner enablement compliance for both Channel and Tech partners: validating that partners meet training and certification requirements tied to their tier, working cross-functionally with Pre-Sales leadership
Supporting channel program governance by gathering, validating, and operationalizing tier thresholds based on bookings and renewals; ensuring operational feasibility while channel leadership drives strategic design
Operationalizing and automating partner payments and margin operations: managing reserve-margin reconciliation, proration cleanup, and co-sell/renewal margin redesign initiatives
Owning the operational layer of tech partner billing: reconciling usage (API calls, downloads) and revenue-share reports against partner tier terms, delivering clean numbers to Finance for overage and true-up billing, and maintaining an audit trail
Processing ~95% of day-to-day deal registration validation (non-exceptional requests), maintaining an arm’s-length structure between internal Partner Development Managers (PDMs), partners, and the registration process
Assigning and maintaining clean Partner of Record designations in Salesforce across accounts and opportunities for both Channel and Tech partners; serving as the referee when designations are disputed or need updating
Maintaining a single system of record for partner contracts: tier, payment model, entitlements, renewal dates, and special terms for every signed partner, including a renewal calendar to track repapering of legacy partner agreements
Building ecosystem/tech partner operations: designing onboarding, API access, maturity scoring, prioritization frameworks, dashboards, and revenue/rev-share visibility per partner
Tracking MDF compliance to ensure partners meet participation requirements tied to their tier (program management sits with Partner Marketing)
iM Qualified Because I Have…
5+ years in partner operations, channel operations, go-to-market, or revenue operations roles
Strong data and analytics mindset: proficiency in aggregating, analyzing, and presenting metrics that drive decision-making
Deep Salesforce expertise including multi-object data models, deal registration, account structures, and custom reporting
Proven ability to design and scale operational processes: managing data consistency, governance, and cross-functional…