We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.
Being a Senior UX Researcher at iManage Means…
At iManage, we build software that helps knowledge professionals work smarter. As a Senior UX Researcher, you will uncover insights that inform product decisions, improve interaction design, and support trusted AI experiences across our enterprise platform.
You will work closely with product managers, designers, engineers, and other cross-functional partners to understand complex workflows, identify opportunities, and reduce product risk through research. This role is a strong fit for someone energized by enterprise software, AI-powered experiences, and turning ambiguity into clear direction.
iM Responsible For…
Planning and conducting generative and evaluative research across the product lifecycle, from discovery through release
Identifying user needs, pain points, behaviors, and workflow opportunities in complex enterprise environments
Partnering with product, design, and engineering to inform roadmap and design decisions, improve usability, and reduce product risk
Choosing the right research methods for each question, including interviews, usability studies, surveys, diary studies, and benchmarking
Synthesizing qualitative and quantitative data into clear, actionable insights for product and design teams
Creating artifacts such as personas, journey maps, and recommendations that help teams act with confidence
Contributing to a high-quality research repository that supports insight reuse and stronger research operations
Using AI-enabled tools to support synthesis and insight management while maintaining rigor, sound judgment, and appropriate data sensitivity
iM Qualified Because I Have…
3+ years of experience conducting UX research for digital products, ideally in B2B, SaaS, or enterprise software
Strong qualitative research skills and experience using mixed methods to answer product and design questions
Experience partnering with product managers, designers, engineers, and other stakeholders across multiple initiatives
The ability to research complex workflows and translate findings into clear recommendations for product design decisions
Experience with moderated and unmoderated research
Strong communication, facilitation, and storytelling skills, with the ability to tailor insights to different audiences
Experience contributing to research planning and prioritization
Comfort with ambiguity, iteration, and balancing immediate product needs with longer-term opportunities
A demonstrated ability to advocate for users while working within technical, organizational, or domain constraints
A bachelor's degree in Human-Computer Interaction, Human Factors, Psychology, or a related field
Bonus Points If I Have…
Experience researching AI-powered product experiences
Experience using AI-assisted tools in research workflows
An understanding of responsible AI considerations such as privacy, governance, bias, and enterprise data sensitivity
Experience in legal tech, knowledge management, document management, or other complex or regulated domains
Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!
iM Getting To…
Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
Have flexible work hours that allow me…