Position- W2 Network Support Engineer
Location- Redmond, WA (onsite)
Job Type- W2 Contract
We are looking for an experienced L2/L3 Network Technical Support Engineer to provide post launch technical support for a broadband service provider’s network and services. The role will
be responsible for diagnosing and resolving complex network issues across broadband access,
IP, transport, and service layers.
The ideal candidate is a hands-on network engineer who can dig deep into network incidents,
isolate the specific fault domain, analyze network behavior and traffic, identify root causes, and
drive issues through to resolution. This role requires strong troubleshooting skills and the ability
to work across multiple network domains, including access, aggregation, routing, IP services,
and customer connectivity.
The engineer will work closely with NOC, network engineering, operations, architecture, service
assurance, vendors, and other technical teams to resolve production issues and improve
network stability after launch.
Key Responsibilities - L2/L3 Network Troubleshooting
Provide L2/L3 technical support for production broadband network issues following service
launch.
Troubleshoot complex incidents involving customer connectivity, service degradation, packet
loss, latency, routing, reachability, and network performance.
Analyze issues across the network stack to determine whether the problem originates in the
access, aggregation, transport, IP, routing, service, or customer-premises domain.
Perform detailed fault isolation and identify the specific network element, interface, route,
configuration, protocol, or service component contributing to an incident.
Troubleshoot Layer 2 technologies such as VLANs, QinQ, Ethernet, ARP, MAC learning, STP,
and related access/aggregation technologies.
Troubleshoot Layer 3 technologies including IPv4/IPv6, BGP, OSPF/IS-IS, routing policies, VRFs,
DHCP, DNS, NAT, and IP connectivity.
Analyze packet captures, network logs, alarms, counters, routing tables, interface statistics,
and telemetry to identify root causes.
Perform hands-on troubleshooting using CLI and network management/monitoring tools.
Validate suspected issues by testing network paths, interfaces, routes, configurations, and
service dependencies.
Support troubleshooting of broadband subscriber connectivity and service issues, including
DHCP/IP address assignment, authentication, routing, DNS, CGNAT, and Internet reachability, as
applicable to the network architecture.
Correlate customer-impacting symptoms with network-level events and infrastructure faults.
BNG/BRAS
DHCP and IP address management
RADIUS/AAA
CGNAT
Broadband subscriber management
VLAN/QinQ
MPLS/Segment Routing, where applicable
IPv6 and dual-stack broadband
DNS
Network monitoring and service assurance platforms
Desired Experience
5+ years of experience in network engineering, network operations, or technical support.
Experience supporting large-scale production IP/broadband networks.
Experience working in a 24x7 operational environment and supporting critical incidents.
Experience troubleshooting multi-vendor network environments.
Experience with network automation or scripting using Python, Ansible, or similar
technologies is a plus.
Experience with network telemetry, observability, and service assurance platforms is a plus.
Relevant networking certifications such as CCNA/CCNP, JNCIA/JNCIP, or equivalent practical
experience are desirable.