Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Doubtless North America is hiring for an Associate Payroll Specialist, a new role within our growing Payroll team.
Position Summary
The Associate Payroll Specialist provides administrative, reporting, and operational support to the Payroll team. This role is responsible for maintaining payroll documentation, preparing audit and reporting materials, validating payroll-related data, and supporting service requests to help ensure accurate and timely payroll processing. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, deadline-driven environment.
What You'll Do
Support Payroll Operations
Maintain payroll documentation, processing workpapers, audit files, and electronic records across shared platforms.
Prepare payroll templates, reporting tools, processing trackers, and recurring support materials used throughout the payroll cycle.
Ensure Data Accuracy
Perform payroll-related data entry and review employee payroll information for completeness and accuracy.
Identify discrepancies involving employee records, timekeeping, leave administration, and payroll coding, escalating issues as needed.
Assist with Audits & Compliance
Conduct routine timecard and payroll audits, documenting exceptions and preparing supporting analysis for review.
Compile audit logs, exception reports, and payroll validation documentation to support compliance and payroll accuracy.
Manage Reporting & Administration
Generate recurring payroll reports, data extracts, and reporting packages for stakeholders and internal team members.
Maintain payroll dashboards, trackers, and reporting resources that support payroll operations and decision-making.
Deliver Employee & Team Support
Monitor payroll support channels and route employee inquiries to the appropriate resources.
Assist with ticket management, service request tracking, and payroll issue resolution while maintaining a high level of customer service.
What You' Bring
Education
High School Diploma or equivalent required.
Associate's degree or coursework in Accounting, Business Administration, Human Resources, Finance, or a related field preferred.
Experience
0-2 years of experience in payroll, administrative support, customer service, accounting, human resources, or a related function.
Experience with data entry, reporting tools, or business systems preferred.
Internship, co-op, or payroll support experience is a plus.
Knowledge & Skills
Strong attention to detail with a commitment to accuracy and quality.
Ability to manage multiple priorities and meet recurring deadlines.
Strong organizational and documentation skills.
Proficiency with Microsoft Excel and Microsoft Office applications.
Ability to handle sensitive and confidential employee information appropriately.
Strong written and verbal communication skills.
Customer-focused mindset with a willingness to support employees and business partners.
Ability to learn new systems, processes, and technologies quickly.
Success in This Role
Payroll documentation, reports, and support materials are completed accurately and on time.
Data discrepancies and exceptions are identified and escalated promptly.
Audit and reporting processes are executed consistently and efficiently.
Employee inquiries and service requests are handled professionally and routed appropriately.
Payroll team…