Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Senior Operations Manager, Rating & Forms - Embrace Pet Insurance
This is a hybrid role based in our Cleveland, OH office.
About Embrace
At Embrace Pet Insurance, we're dedicated to helping pet parents provide the best possible care for their pets. Through innovative insurance solutions, technology-enabled services, and a customer-first mindset, we help families protect the health and well-being of their furry companions. As part of a growing and evolving organization, we are committed to operational excellence, continuous improvement, and delivering an exceptional experience for our customers and partners.
Job Summary
Embrace is seeking a Senior Operations Manager, Rating & Forms to lead the implementation, governance, and optimization of rating algorithms and insurance forms. This role serves as a critical bridge between underwriting, actuarial, compliance, operations, product, and technology teams to ensure rating and forms changes are implemented accurately, efficiently, and in compliance with regulatory requirements.
This leader will oversee the rating engine configuration and deployment processes, drive operational improvements, establish governance frameworks, and support transformational initiatives that enhance scalability, accuracy, and speed to market. The ideal candidate combines deep insurance operations expertise with strong leadership, project management, and cross-functional influencing skills.
Job Responsibilities
Rating & Forms Operations
Lead the implementation and maintenance of rating algorithms, business rules, and insurance forms.
Oversee configuration, testing, deployment, and validation activities to ensure accurate production implementation.
Partner with underwriting, actuarial, product, and technology teams to translate business requirements into operational solutions.
Governance, Compliance & Risk Management
Ensure rating and forms changes comply with regulatory requirements, company standards, and governance protocols.
Maintain documentation, testing, controls, and audit processes that support operational accuracy and risk management.
Collaborate with compliance, legal, and business stakeholders to support filings, approvals, and implementation activities.
Strategic Leadership & Continuous Improvement
Drive process improvement, automation, and operational efficiency initiatives across the rating and forms ecosystem.
Lead cross-functional projects that improve scalability, speed to market, and overall business performance.
Provide strategic recommendations regarding process optimization, systems capabilities, and future-state operations.
Team Leadership & Development
Lead, develop, and mentor team members while fostering a culture of accountability and continuous improvement.
Establish performance expectations, prioritize work, and ensure successful delivery of key initiatives.
Promote collaboration across departments and support organizational capability building.
Qualifications
Required:
Bachelor’s degree in Business, Insurance, Technology, Engineering, or a related field.
6+ years of experience in insurance operations, underwriting operations, product implementation, systems strategy, or business transformation.
Demonstrated success leading cross-functional initiatives, improving processes, and managing stakeholder…