About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work ®
In 2025, Infinx was certified as a Great Place to Work ® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Remote
Summary Description The Director of Customer Success is responsible for the overall strategic, operational, financial, and relationship management of an assigned portfolio of ambulatory clients. This individual will serve as the primary strategic partner to client leadership, ensuring the delivery of exceptional customer experience, operational excellence, financial performance, client retention, and sustainable account growth.
This role requires a highly motivated, self-directed leader who takes ownership of their book of business, anticipates client needs, independently identifies opportunities and challenges, and drives solutions with minimal direction. The Director will partner closely with internal operational, product, technology, and executive leadership to ensure client objectives are achieved while maximizing the value and profitability of each relationship.
The successful candidate will demonstrate strong revenue cycle knowledge, financial acumen, analytical problem-solving capabilities, and the ability to translate operational performance into measurable business outcomes.
Job Responsibilities Own and manage an assigned book of business encompassing ambulatory/physician practice customers.
Serve as the primary strategic relationship owner, developing trusted relationships with customer executives, operational leaders, and key stakeholders.
Demonstrate a comprehensive understanding of each customer’s business, organizational structure, revenue cycle operations, financial objectives, contractual commitments, and strategic priorities.
Maintain consistent executive-level engagement and communication, ensuring transparency, accountability, and alignment on business priorities.
Independently manage competing priorities across the portfolio, demonstrating sound judgment, initiative, and the ability to operate effectively with minimal oversight.
Maintain ownership and accountability for the financial performance of the assigned book of business, including revenue, operating costs, margins, and overall profitability.
Develop a strong understanding of client-level P&L performance, identifying financial risks, cost-to-serve opportunities, and areas for improved operational efficiency. Monitor financial performance against budget, forecast, and actual results, proactively identifying variances and developing actionable mitigation plans
Serve as the accountable client advocate and business leader, ensuring operational performance aligns with client expectations, contractual obligations, and established service levels.
Apply analytical and critical-thinking skills to evaluate complex revenue cycle issues, determine root causes, and drive sustainable solutions.
Effectively manage escalations through timely pro-active communication, decisive action, cross-functional collaboration, and documented resolution plans.
Translate operational…