Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Registration of traffic worldwide
Administration of Infobip senders database
Processing customer sender registration requests and registering them directly with the MNOs/suppliers
Providing traffic security (both externally and internally) and control through content restrictions and template registration
Specializing in region specific or product-based registration processes
Ordering numbers (VLN/SC) and enabling setup for 2way communication between our customers and end users
Other 2-way activities (MO resources, keywords setup...)
OTT traffic registration for WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, Internet of Things, Rich Content SMS, Mobile Identity, Google Business Messages
Troubleshooting
Troubleshooting in cases where existing sender setups are not working
Troubleshooting sender and 2-way related issues
Answering any inquiry regarding senders and helping stakeholders through the process of registration
Ensure high-level of customer satisfaction
Serve as trusted technical resource by acting on technical service request with desired quality and customer satisfaction standard
Contribute to internal improvement initiatives
Update internal databases with information about technical services (sender registration, country/network regulations, setup of new connections, etc.)
Document technical procedures and best practices and share with technical community
Maintain work quality through consistent personal diligence in change management, actively following novelties and changes in procedures and work-processes (ensuring that no errors due to not following new procedures occur)
Focus on Continuous Development
Participate in Continuing Education sessions
Be fully versed in technical processes and tool functionalities
Collaborate and share knowledge with technical community on company level
Skills and qualifications:
You have at least 2 years of experience in Customer Support or in the Customer Service Field
Intermediate to advanced knowledge in MS Excel/spreadsheets
Knowledge in A2P communications, SMS Messaging is preferred but not required
Ability to operate effectively in a fast-paced environment with competing and shifting priorities
Solid organizational skills including attention to detail and patience
You are not afraid to dig deeper and use your analytic approach to solve technical problems
You communicate effectively to clients, partners, colleagues, and engineering teams alike in English and local language
Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big…