Role Summary
We are looking for a Blockchain Customer Journey Expert to help shape and deliver the next generation of digital asset payments, tokenized money capabilities, and distributed financial infrastructure solutions within ING.
You will own the functional delivery of Digital Asset Strategy initiatives, working at the intersection of payments, tokenization, stablecoins, and wholesale banking . In this role, you will collaborate with stakeholders across Wholesale Banking, Operations, Risk, Compliance, Architecture, and Engineering to translate complex business needs into actionable requirements and scalable solutions.
The ideal candidate combines strong product and business delivery experience with a solid understanding of payment ecosystems, emerging digital asset models, and regulated financial infrastructures. We are looking for someone who can bridge business objectives, customer needs, and technology capabilities to drive impactful outcomes.
About the Team
You will join a growing team focused on building and scaling ING's digital assets and tokenization capabilities. The team works across multiple domains, including payments, settlement, compliance, operations, and technology, helping ING explore and deliver innovative solutions for the future of financial services.
This role offers the opportunity to contribute to strategic initiatives involving stablecoins, tokenized deposits, and next-generation payment rails while collaborating with international stakeholders across the ING network.
About You
5+ years of experience as a Product Manager, Customer Journey Expert, Payment Specialist, Business Analyst, or in a similar role within banking, fintech, payments, or digital assets.
Strong stakeholder management experience across business and technology teams.
Excellent communication, facilitation, and presentation skills.
Strong analytical and problem-solving capabilities.
Experience translating complex business requirements into implementable product or delivery requirements.
Experience working in Agile organizations.
Fluent English communication skills (C1 level or above).
Domain Knowledge
Practical experience in at least two of the following areas:
Cross-border payments
Correspondent banking
Clearing and settlement
SWIFT and real-time payment systems
Cash or liquidity management
Strong understanding of:
Blockchain and distributed ledger fundamentals
Stablecoins, tokenized deposits, and wholesale CBDC concepts
Smart contracts from a business and functional perspective
Custody, key management, and blockchain analytics ecosystems
Tokenization platforms and digital asset operating models
Strongly Preferred
Hands-on experience with stablecoins, tokenized deposits, tokenized cash, or blockchain-based payment solutions.
Experience contributing to digital asset, tokenization, or distributed ledger initiatives.
Familiarity with European digital asset and payment regulations, including MiCA.
Experience working in regulated financial services environments.
Roles and Responsibilities
Product & Customer Journey Ownership
Own the functional delivery of Digital Asset Strategy payment solutions and tokenized money capabilities.
Define, document, and refine customer journeys, business processes, and functional requirements.
Translate business needs into clear and actionable requirements for delivery teams.
Support product discovery, prioritization, and implementation activities.
Digital Assets & Payments
Contribute to initiatives involving stablecoins, tokenized deposits, and emerging digital asset payment solutions.
Analyze and improve payment, settlement, and liquidity management processes.
Support the design of future-state operating models for digital asset products and services.
Evaluate market, customer, and regulatory developments impacting digital asset solutions.
Stakeholder Management & Collaboration
Connect Wholesale Banking stakeholders, payment and settlement experts, Operations, Risk, Compliance, Architecture, and…