Data Operations Professional | Customer Data Operations
Help Keep Banking Moving Behind the Scenes
At ING, we believe banking should help people focus on what matters most to them. Whether they're growing a business, pursuing a passion, or planning for the future, we're committed to making financial services simpler and more accessible.
As a Data Operations Professional, you'll play a vital role in ensuring the quality, accuracy, and integrity of critical customer, product, transaction, and agreement data across our global banking platforms. If you're curious, detail-oriented, and eager to build your career in financial markets and operations, we'd love to hear from you.
Role Summary
As part of the Customer Data Operations team, you'll support the maintenance and governance of core banking data that powers ING's financial markets and client operations. You'll act as a steward of high-quality data, helping ensure records are accurate, timely, complete, and fit for purpose.
You'll collaborate with global stakeholders across Front Office, Back Office, Risk, Compliance, and Technology teams to support operational excellence and deliver a seamless banking experience.
About the Team
Customer Data Operations is part of ING's Data Operations function within the COO domain. The team is responsible for maintaining critical data used throughout the trade lifecycle and Know Your Customer (KYC) lifecycle. We act as gatekeepers of data quality, supporting business operations through robust governance, controls, and system management
What You'll Do
Support client onboarding, offboarding, and customer data maintenance across multiple platforms
Configure and maintain settlement instructions for cash and securities transactions
Set up and maintain traded instruments and product reference data
Perform pricing maintenance, sanctions monitoring, and exception management activities
Support reference data activities, including FX rates, market indices, calendars, and account configurations
Maintain client agreements used in collateral and regulatory operations
Contribute to data quality, governance, and process improvement initiatives
Work closely with stakeholders across Operations, Risk, Compliance, and Technology teams
What We're Looking For
Required Skills & Experience
Bachelor's degree or equivalent qualification
At least 1 year of experience within banking, financial services, or capital markets
Basic understanding of financial markets and banking operations
Proficiency in Microsoft Office applications, particularly Excel
Strong written and verbal communication skills
Ability to manage priorities in a fast-paced environment
Comfortable working independently while collaborating with cross-functional teams
Adaptability and willingness to work in an agile environment
Nice to Have
Knowledge of trade lifecycle, client lifecycle, or data operations processes
Exposure to securities, foreign exchange, money markets, derivatives, or collateral management
Experience with Bloomberg, Refinitiv, Calypso, Murex, Sophis, Summit, or OMGEO
Knowledge of Power BI, Power Automate, Alteryx, VBA, or similar automation tools
Lean Six Sigma certification
CISI certification
What We Offer
At ING, you'll have the opportunity to:
Work in an international and multicultural environment
Collaborate with diverse stakeholders across the organization
Gain exposure to global financial markets and banking operations
Develop expertise in data governance and operational excellence
Be part of a collaborative, innovative, and energetic culture
Contribute to sustainability and innovation initiatives that shape the future of banking
Join a team that values continuous learning and professional growth
How to Apply
Ready to take the next step in your career?
Click the apply button on our careers site and submit your application through Workday. We look forward to learning more about you.
Equal Opportunity
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