Expert Lead – Universal Banking Location Team
About the position:
Within our Super Circle Operational Controls, teams of experts are responsible for ensuring ING is in control of our products, services, and day-to-day operations.
ING Hubs Slovakia is strengthening its role as a First Line of Defence expertise center for Non-Financial Risk (NFR). Location teams provide Business Partner and execution support to Universal Banking locations .
We are looking for an Expert Lead to lead the Universal Banking Location Team and its NFR delivery across multiple locations.
You will lead standardized 1LoD delivery, act as a trusted Business Partner, and set and safeguard practical business risk and control standards for the team .
Your future responsibilities will be primarily:
Leadership and Direction
Lead the Universal Banking Location Team delivering NFR services to multiple Universal Banking locations
Ensure clear roles, ownership, and accountability within the team
Translate functional strategy and business plans into clear team priorities, delivery objectives and actions for supported locations
Maintain a medium-term delivery plan across locations, coordinating dependencies, capacity and changing risk priorities
Building Capability
Develop the team’s expertise in NFR processes and frameworks
Ensure the team acts as NFR facilitators and process experts for Universal Banking stakeholders
Maintain a structured capability plan covering learning objectives, development actions and succession for critical expertise
Coach the team and wider stakeholders on NFR execution and convert lessons learned into reusable guidance
Support onboarding and scaling of new Universal Banking locations into the Hub model
Stakeholder Management (Internal)
Act as key contact point for Universal Banking stakeholders
Advise on applying policies and standards to complex location cases and resolve disputed interpretations
Performance Management
Ensure consistent and high-quality delivery of services across locations
Set objectives for direct reports and review progress through regular performance conversations
Hold individuals accountable, address performance gaps and report material team risks to leadership
Project management, Team coordination and Prioritization
Manage prioritization in a highly complex environment with multiple frameworks and requirements
Ensure adherence to, maintenance, and continuous improvement of standardized Bt8 processes across Universal Banking locations
Use demand, risk and control data to define the annual roadmap, resource needs and delivery commitments
Plan and monitor team budget and capacity, addressing material variances without compromising control outcomes
Assess location needs, agree service scope and communicate material changes and impacts
As an Expert Lead, you are also an Expert in the field and responsible for:
Supporting the delivery of the NFR processes , primarily: Risk Identification and Assessment
Risk & Control Monitoring
Issue and Event Management
NFR planning and progress tracking
Act as senior authority for business risk and control within the service scope, guiding complex cases and escalating policy decisions
Ensure proper translation of regulatory and framework requirements into practical execution
Maintain practical procedures, templates and quality checks and ensure consistent use across locations
Evaluate non-standard solutions and recommend specific improvements to policies, processes and working practices
Key competencies you have as a leader are amongst others:
Strong stakeholder management and communication skills
Coaching and mentoring mindset
Results-driven with strong ownership and accountability
Expectations on your background are:
At least 5 years in internal control, operational risk, NFR, compliance, KYC or audit, including ownership of complex decisions and improvement of standards or procedures
At least 3 years of people leadership, including objective setting, development, performance…