Grounds and Maintenance Officer
Reports to
Park Manager or Community Manager
Employment type
Casual, part time or full time
Direct reports
Nil
Location
Ingenia Holiday Park or Community
Portfolio/Department
Holidays, Lifestyle, Gardens or Rental
Career level
Frontline
Why this position exists: role purpose
The purpose of this role is to work as part of a team to create a welcoming and comfortable environment for residents, guests and visitors by maintaining the grounds and facilities of the site.
What you’ll do
Accountabilities
Maintain the public open space areas and cabins/rooms/shared amenities in accordance with procedures so that standards are met. This includes:
Maintain garden beds including pruning, weeding, fertilising, replanting, mulching, and hedging
Mow and edge areas; keep driveways and grounds clear of leaves and rubbish
Provide advice to your Manager on the presentation of the site, for example feedback on works carried out by contractors and design of garden beds
Spray for weeds and pests
Collect rubbish bins from around the site for disposal
Check and conduct repairs and maintenance to tools and equipment
Repair and/or replace broken or defective items e.g. light bulbs, tap washers, fences, barbeques, cupboards
Respond and assess resident or guest queries and escalate to relevant trades if required
Assist in the security of the grounds when on duty
Paint interior and exterior surfaces such as walls, ceilings
Report damage, theft and found articles to management
Log, document and report on maintenance and repairs
Clean and maintain the pool and pool area (if applicable)
Any other duties as reasonably assigned by management
Challenges and opportunities
Work in a fast-paced, detail-oriented role
Work in a park or community environment, with varying weather conditions
Opportunity for cross-training and learning new roles
Physical requirements of the role include frequent lifting, use of gardening equipment and powered and non-powered tools, muscular force, bending, twisting and stretching, frequent walking around the site
Use of pool cleaning products, fertilisers and sharp tools/blades; use of PPE such as hearing protection, eye protection and gloves
Relationships
Park or Community team members; residents, visitors, guests.
What you’ll bring to the role
Capabilities (skills and behaviours applied in this role)
Collaborating - Working cooperatively with others to help a team or work group achieve its goals
Building customer loyalty - Meeting and exceeding customer expectations and building relationships with customers
Initiating action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive and taking initiative when required
Quality orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
Valuing differences - Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or backgrounds; fostering a positive, inclusive environment where diverse ideas and perspectives are shared
Personal style (personality characteristics needed for this role)
Diligent - hardworking, reliable, punctual
Integrity - is honest, trustworthy, ethical and takes responsibility and personal pride in one's work
Enjoys physical work - motivated towards hands-on work, requiring manual effort or movement.
Safety-conscious - prioritises safety in behaviours and decision-making
Can-do attitude - proactive, optimistic, flexible and willing to give things a go
Experience (practical application of capabilities, knowledge and personal style)
Experience working as part of a team to action customer requests, provide good customer service and complete tasks.
Experience in commercial grounds and maintenance, working to deadlines and meeting expected standards
Experience communicating…