About Ingredion:
Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
Location: Westchester, Illinois
Workplace Type:
The Senior Manager, Global Infrastructure Service Delivery is responsible for overseeing the performance, reliability, and continuous improvement of Ingredion’s global infrastructure operations. This role manages day-to-day service delivery across multiple technology domains — including network, compute, storage, backup, and modern workplace services through close collaboration with global managed service providers and internal teams.
As a key leader within the Global Digital Infrastructure & Operations organization, you will ensure that infrastructure services meet business needs and performance expectations while maintaining compliance, cost efficiency, and operational excellence. The role requires strong technical knowledge, vendor management expertise, and a results-oriented mindset to drive service reliability and user satisfaction. This role reports to the Director, Global Digital Infrastructure & Operations.
What you will do:
• Service Delivery Leadership
• Lead the delivery of core infrastructure services, including: Network and Telecom, Compute (Data Center and Edge), Storage, Backup & Restore, Disaster
Recovery, DBA Management, Modern Workplace, and Monitoring, Event Management, and AIOps.
• Oversee day-to-day managed services operations, ensuring service providers meet or exceed defined SLAs and KPIs.
• Serve as the primary point of contact for infrastructure managed service partners, coordinating escalations, service reviews, and continuous improvement initiatives.
• Ensure Business-As-Usual (BAU) operations, including break-fix, patching, and maintenance activities, are executed effectively and with minimal business impact.
• Vendor and Partner Management
• Own the day-to-day vendor relationship management for global infrastructure service providers, ensuring accountability for performance, cost, and service quality.
• Conduct regular service performance reviews, identify improvement opportunities, and enforce contract and SLA compliance.
• Partner with Procurement and Finance to support contract renewals, service transitions, and vendor governance.
• Drive a culture of partnership, transparency, and operational excellence across all managed service engagements.
• Operational Excellence
• Manage the Infrastructure and End User Computing (EUC) Service Catalog, ensuring offerings are current, relevant, and aligned with business needs.
• Oversee capacity management across compute, storage, and network platforms to ensure scalability and cost optimization.
• Ensure timely execution of OS and hardware upgrades across global environments.
• Govern backup, recovery, and disaster recovery (DR) processes, ensuring readiness and compliance with recovery objectives.
• Partner with Infrastructure Managed Services Providers to drive the adoption of AI Ops and monitoring tools to enhance proactive event management and reduce downtime.
• Monitor system capacity and work with managed services providers to proactively define and implement solutions to address potential capacity issues.
• Governance, Compliance & Security
• Maintain strong governance over OS and database…