Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
To deliver telephonic educational support to identified patients within in the field of a designated disease state to meet all relevant standards as set by the company and Clinical Manager.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
Why You’ll Love Working Here
We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:
Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
Company-paid holidays so you can rest, recharge, and focus on what matters most
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference
We’re also proud to be recognized for creating an exceptional employee experience:
Best Place to Work in BioPharma — 2022, 2023, 2025
Certified Great Place to Work® — 2021, 2023, 2025, 2026
Learn more: https://www.greatplacetowork.com/certified-company/7003732
What will you be doing?
To provide inbound or outbound non-promotional disease state related education and/or support to identified customers as directed by the client company
To provide therapy education and support
To collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, as required
Maintaining excellent quality and provide superior customer service while adhering to program call guides, talking points, FAQs.
To use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the information
To attend and successfully complete all trainings, courses and related competency assessments per the program requirements within an appropriate standard and specified timeframe
Complete all required administrative responsibilities within the deadlines required for the program, and Inizio Engage. e.g. computer updates, emails, and time reporting
Attend local and national program meetings and/or conferences, as required and if possible
Adhere to all company and client policies, procedures and training requirements
Perform other reasonable duties as requested
Must safeguard patient privacy and confidentiality in remote setting by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) including call monitoring of Inizio Engage staff to ensure they are adhering to this requirement set forth by US Department of Health and Human Services
Return and maintain all company equipment and materials according to company instructions
What do you need for this position?
Current U.S. Healthcare professional license (RN, RT)
Associate degree/Bachelor’s/BSN or equivalent work-related experience
Preferred minimum of 2 years of experience working in respiratory disease state or related field
A highly motivated self-starter with a desire to update professional knowledge base regularly
Competency with Call Center Telephone Technology Preferred
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice Demonstrable organizational skills and the ability to manage multiple tasks
Process excellence and ability to problem solve and be proactive
Strong working knowledge of Microsoft Office, client-specific applications, and database systems
Ability to join frequent meetings and…