Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
The Virtual Field Access Manager will provide access education to HCPs of insured patients who enroll in vendor programs and/or have been prescribed one of our client’s brands. They will engage healthcare providers, and their staff to communicate and educate on patient benefit coverage, prior authorization processes, general payer policy criteria and affordability programs supporting the initiation of the products. They will have a solid understanding of the local, regional and national payer landscape. Exceptional customer and patient engagement skills, attention to detail, and the ability to think comprehensively is a must. The virtual Field Access Manager will report to a National Director.
This is your opportunity to join Inizio Engage and represent Genentech, a top biotechnology company!
Why You’ll Love Working Here
We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:
Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
Company-paid holidays so you can rest, recharge, and focus on what matters most
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference
We’re also proud to be recognized for creating an exceptional employee experience:
Best Place to Work in BioPharma — 2022, 2023, 2025
Certified Great Place to Work® — 2021, 2023, 2025, 2026
Learn more: https://www.greatplacetowork.com/certified-company/7003732
What you will be doing?
Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.
Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.
Formulate and implement comprehensive educational framework to upskill field partners including Clinical Specialists and District Managers on navigating simple to moderately complex access challenges.
Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography.
Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.
Serve as reimbursement expert for patient support services team for assigned geography/plans
Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.
Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to key stakeholders and client leadership.
Virtually manage assigned accounts and align with key stakeholders on ongoing support needs.
Document call details with attention to data integrity to ensure compliance with program policies and business rules.
Navigate CRM platform in daily interactions and learn internal team processes.
Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.
Triage appropriate escalations to the manufacturer leadership team in accordance with the program design and business rules.
Comply, take, and attend all required training. Adhere to all Inizio and client policies, procedures, business rules, and call…