ABOUT INKOMOKO
Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.
Founded in 2012, Inkomoko has worked with more than 60,000 entrepreneurs across East and Central Africa, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest lender to refugee entrepreneurs in Africa.
Inkomoko has 650+ staff in 40 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.
INKOMOKO VALUES
All staff at Inkomoko are connected to a shared set of organizational values:
Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
Achievement: push yourself to reach beyond what you previously thought possible.
Improvement: be humble, engage in continuous growth through open & accurate feedback
Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.
ABOUT THE OPPORTUNITY & RESPONSIBILITIES
Reporting to the Managing Director, with a very close working relationship with the Regional Operations Director, the successful candidate will be responsible for ensuring that our admin & operational processes are efficient, cost-effective, and aligned with our organizational goals. This role requires a proactive leader with a strong background in operations management, exceptional organizational skills, and a commitment to our mission.
Operational Strategy & Risk Mitigation
Adapt and Implement operational strategies and procedures to ensure efficiency and effectiveness in Inkomoko operations across the country
Contribute to the development and implementation of operational growth plans
Identify and address operational challenges and opportunities to enhance performance
Ensure compliance with organizational policies, local regulations, and international standards.
Identify potential risks and develop mitigation strategies to safeguard the organization’s clients, team, assets, and reputation.
Administration Management:
Manage and oversee the daily operations and facilities across all offices in the country, including office management, logistics, and facilities development and contracting
Oversee the build of new facilities for Inkomoko’s growing operations, including site procurement, contractor management, design, etc.
Implement fixes to the “Pain Points & Time Wasters” as developed in the Happiness Audit
Implement and maintain administrative systems to improve efficiency and support strategic objectives.
Procurement:
Oversee the procurement processes across the country to ensure timely and cost-effective acquisition of goods and services
Develop and manage vendor relationships, negotiate contracts, and ensure compliance with procurement policies.
Monitor and analyze procurement activities to ensure Inkomoko applies social procurement standards (equitable demographics, environment, social, governance) to sourcing
Staff Supervision and Development:
Supervise Admin Staff in multiple offices across the country to ensure smooth and efficient office operations, and ensure compliance with organizational standards.
Lead, mentor, and develop Admin & Procurement Officers and other support staff
Conduct regular performance evaluations and provide Radical Candor feedback
Identify training needs and opportunities for staff development to enhance skills
Hold regular meetings with all admin staff to ensure team cohesiveness
Budget and Financial Management:
Manage operational budgets in collaboration with the finance department and managing director
Monitor expenditures and…