This position supports the Technical Instruction team in revising and producing high-quality training and technical documentation, and in transforming that documentation into structured, standardized learning solutions. Reporting to the Associate Director, Technical Instruction, the Technical Writer / Instructional Designer collaborates with subject matter experts (SMEs), quality, operations personnel, and business leaders to ensure that procedural documents, training presentations, competency verification documents, and other learning materials are accurate, clear, consistent, and ready for deployment in multiple learning environments. The role converts SOPs into learning pathways, develops modular training content and a training catalog, maintains standardized curricula, and prepares reskilling and upskilling pathways that support a harmonized, global approach to technical training and strengthen the effectiveness of training across the organization.
Key Accountabilities
Document Revision & Writing
Review, revise, and restructure quality documents to improve clarity, accuracy, and compliance with applicable quality and regulatory standards.
Map current workflows with subject matter experts before drafting or revising procedures to ensure documentation reflects how work is performed.
Draft new SOPs and work instructions in collaboration with subject matter experts.
Apply consistent style, formatting, and language aligned with company templates and document control procedures
Training Material Development
Revise and develop training presentations and job aids for instructor-led and self-guided formats, ensuring content is engaging, logically structured, and aligned with learning objectives.
Develop visual process aids, such as flowcharts, decision trees, and swim lane diagrams to supplement written procedures and training materials.
Create and update competency verification documents, including knowledge checks, practical assessments, and sign-off forms.
Adapt complex technical content into accessible, audience-appropriate language for varied learner levels.
Coordinate with subject matter experts to validate technical accuracy prior to finalization.
Produce learning and training materials in a variety of formats, including print, graphics, audio, video, animation, and multimedia, selecting the format best suited to the content and audience.
Develop the production of classroom handouts, instructional materials, learning aids, and manuals.
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Instructional Design & Learning Pathways
Convert SOPs and work instructions into structured learning pathways with defined learning objectives, content sequencing, practice activities, and competency verification.
Develop modular, reusable training content and build and maintain a training catalog that allows learning to be built once and deployed across sites and roles.
Prepare reskilling and upskilling pathways that support role transitions, new or revised processes, and individual and team development.
Apply best practices in instructional design and adult learning theory to the strategy, design, and delivery of online, in-person, and blended learning.
Training Evaluation & Continuous Improvement
Create evaluations and report on the effectiveness of training programs to confirm that taught skills and techniques are incorporated into employees’ work behavior.
Evaluate ongoing programs to ensure continued relevance to business processes and employee development.
Regularly maintain and update online course content, learning pathways, and the training catalog based on feedback, process changes, and evaluation results.
Maintain training records and present training data and effectiveness metrics to management teams.
Learning Support
Prepare scripts, presenter notes, and on-screen text for prerecorded training presentations, ensuring alignment between narration and visual content.
Review draft or recorded training modules for consistency, completeness, and readability; provide written…