Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.
We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.
Why Insperity?
Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.
We are seeking a talented professional to join our team as Director, Service Operations
Summary:
This position is responsible for leading Service Operation’s analytics strategy, operational initiatives and executing directives relative to key organizational metrics while maximizing internal and external resources to consistently exceed client expectations. Drives measurement systems and processes that accurately and timely collect relevant data leading to the interpretation and identification of vital data points and trends within Service Operations. Transforms complex business needs and data into actionable insights that improve performance, strengthen decision-making, and support strategic priorities. Forecasts, develops and maintains Service Operations budgets, creating trend analysis, examining operational performance and improvement opportunities. Also responsible for the client termination functions in conjunction with Service Operations leadership and the Insperity Legal departments to best serve the needs of both Insperity and clients.
Responsibilities:
Defines and executes a multi-year analytics roadmap aligned with business priorities, operational needs, and organizational strategy
Oversees the development of dashboards, scorecards, recurring reports, surveys, forecasting, and ad hoc analyses that translate data into clear business actions.
Provides operational leadership and improves efficiencies for key Service Operations processes through working closely with external and internal consultants, clients, vendors, internal management and related team members. Processes include all Co-Employment client satisfaction, survey development, client attrition and retention, client terminations, and others as requested.
Directs all communication relative to survey analysis and results, and attrition/retention metrics to corporate departments and Service Operations.
Establishes, monitors and adjusts benchmark metrics and report findings and identifies trends and patterns.
Provides the guiding vision for the tools and resources used to collect and report client satisfaction and retention/attrition data in a concise and accurate manner. Directs products and resources relative to client termination and employee state notices processes.
Directs negotiations with vendors regarding service and operations specific to survey products and services. Evaluates the performance of vendors and recommends changes in…