The Manager, Restaurant Technology (Arby's, Back Office) serves as a critical bridge between brand technology, product teams, franchisees, and external technology partners to ensure reliable, scalable, and guest‑centric restaurant technology solutions. This role is accountable for translating strategic technology initiatives into operational execution across a geographically dispersed restaurant footprint, with a strong focus on stability, performance, and continuous improvement. The manager actively gathers and synthesizes feedback from field teams, franchisees, and vendors to inform enhancements that improve restaurant operations and the guest experience.
In our large enterprise environment, this position leads and develops cross‑functional teams while managing vendor relationships, operational processes, and service delivery against defined performance objectives. The role requires strong analytical, communication, and leadership skills to operate effectively in a matrixed organization, influence stakeholders, and resolve issues impacting cost, uptime, and execution. Success in this role is measured by the ability to drive operational discipline, enable scalable growth, and foster a culture of accountability and continuous process improvement across restaurant technology operations.
RESPONSIBILITIES
Develops, coaches and manages day-to-day operational objectives for the Arby's team members under their supervision, ensuring high levels of performance success.
Provides direct supervision to support individual contributors on the Arby's Back Office team according to established policies and management guidance. Spends a portion of time performing the work of those they supervise.
Identifies one or two specific manual processes per year that can be replaced or augmented by AI
Defines and helps explain policies, practices and procedures of areas of responsibility to others within the organization. Recommends improvements and changes as appropriate.
Performs analysis that requires evaluation of a variety of factors. Follows processes and operational policies. Develops and manages operational initiatives to deliver tactical results.
Translates functional plans into operational processes and guides execution. Solves problems of minor complexity.
Make decisions that directly impact results and potential costs.
Interacts frequently with customers, supervisors, team members, and/or peer professionals. Communicates effectively and presents results and recommendations.
Typically manages one discipline within a department and oversees supervisors and/or professionals.
Bring a culture of continual process improvement with a focus on secure and scalable solutions, utilizing industry technology such as AI, throughout areas of responsibility.
Leads and supports change initiatives to ensure successful and sustained adoption. Serves as a change agent.
Oversees day‑to‑day vendor operations and contract performance, ensuring service delivery, issue resolution, and compliance while supporting cost controls and risk management initiatives.
Oversees budget execution and financial controls for assigned cost centers, supporting business case development and monitoring capital and operational expenditures to ensure fiscal discipline and alignment with approved plans
Create and lead positive partnerships with the brand marketing team, operations team, and shared services organizations. Create assignments (including runbooks) that ensure compliance with the best practices of the brand and the capabilities of the Back Office platforms. Actively help develop best outcomes for brand needs with technology-based solutions.
Demonstrate strong operational understanding of BOS hardware, software and integrations such as reporting, payroll, POS, inventory, tablets, etc.
EXPERIENCE QUALIFICATIONS
General knowledge and technical understanding of cloud environments, APIs, and system integrations
Strong decision-making and negotiation skills
Ability to…