Account Executive (6 Months FTC)
At Inspired Thinking Group (ITG), we help brands grow by bringing together marketing technology, content production, data and insight, and managed services. We work with our clients to simplify complex marketing challenges, helping them get campaigns to market faster, produce content more efficiently and keep their brands consistent. Combining technology with hands-on expertise and customer service, we help brands get more from their marketing investment.
We are looking for a customer-focused, proactive, self-motivated and used to working in a fast-paced environment across multiple projects with varying deadlines. Your key skills lie in customer service, project management, attention to detail and an understanding of the print production and artwork briefing process when you’re working with your clients.
Additionally, you’ll need a keen eye for creativity and brand guidelines, as you will be working briefing our studio designers and creative teams to produce premium artworks.
Your role will support on the core Heineken work with the rest of the team including both tech and services. You will be required to work on developing relations with each market and brand through delivering exceptional customer service and managing artwork briefs efficiently.
Moreover, you will need to be a whizz when it comes to our very own Storyteq technology. You will be required to show clients how the platform works, workflows and navigation and ensuring user management.
Responsibilities include:
End to end management from briefing, quoting, brand guardianship to the delivery of artworks for all Heineken brands (BTL)
Ensuring client briefs are within correct brand guidelines
Providing brand consultancy to clients where their briefs require
Working within our SLA’s to deliver all aspects efficiently and on time
Ensure all relevant parties are always briefed and informed of project progress
Co-ordinating projects through the appropriate internal departments at ITG ranging from product teams, service desk, studio to creative services
Supporting the CS team with BTL support and packaging, when needed and during holidays
Ensuring markets are trained correctly on our Storyteq technology
Handle invoicing and month end tasks efficiently
Requirements
First and foremost, you should be customer-centric. Our people go above and beyond to deliver exceptional customer service, every time.
Basic knowledge of print and Digitial activations
Willingness to learn packaging
Capable of managing multiple projects in a fast-paced setting.
Excellent prioritisation skills
The ability to build relationships and develop as part of a dynamic team
Service minded approach, proven customer service experience
Experience of working in an environment where priorities are constantly changing
Commitment to the job and an overall team player
A true team player with a positive and collaborative approach.
Innovative thinker, always ready to find new solutions for clients.
Calm and confident in handling challenging situations.
Strong relationship-building skills with clients
Methodical, organised, and detail-oriented.
Keen to learn and adapt to new technologies.
Proficient in Excel.
Benefits
Work’s a treat!
Perks at ITG — alongside a competitive salary, here's what you can look forward to:
Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite…