We’re looking for an experienced Senior Account Manager to join ITG and work on the KFC account, leading a mix of Local Restaurant Marketing and fast-moving Test & Learn activity.
This is a varied, hands-on role where you’ll take ownership of campaigns from the initial client brief right through to delivery and measurement. You’ll work across print, digital, creative and technology, bringing together internal teams, suppliers and KFC stakeholders to make sure projects are delivered on time, within budget and to a high standard.
Print is a major part of this role, so we’re looking for someone who really understands the journey from artwork and studio through to print production, POS and final delivery. You’ll also need to be comfortable working at pace, taking ownership when briefs aren’t fully defined and confidently recommending the right solution to the client.
The role is hybrid, with an expectation to work from KFC’s Woking office on Wednesdays.
Key responsibilities
Take day-to-day ownership of KFC’s Local Restaurant Marketing and Test & Learn projects from initial brief through to delivery and measurement.
Manage integrated campaigns across print, digital, creative and technology channels.
Translate client requirements into clear and actionable briefs for creative, studio, digital, production and technology teams.
Lead pre-production, WIP and campaign-planning meetings, keeping stakeholders aligned on briefs, timelines and responsibilities.
Build strong relationships with KFC stakeholders, franchise partners, internal teams and external suppliers.
Develop and manage project plans, proactively identifying risks, dependencies, resource requirements and changing priorities.
Manage fast-moving Test & Learn projects where briefs and priorities can develop quickly.
Oversee print and POS activity, including artwork, production, supplier management, store allocations and delivery.
Act as a quality gatekeeper, ensuring work is accurate, on-brand and aligned with KFC standards before presentation or delivery.
Maintain accurate budgets, forecasts, purchase orders and financial documentation across projects.
Identify opportunities to improve ways of working, increase efficiency and reduce production or delivery costs.
Bring ideas and recommendations to the client rather than simply taking briefs, helping to add value and support the continued growth of the account.
Requirements
Essential
Demonstrable experience in account management or client services experience, with strong evidence of managing projects from brief through to final delivery.
Established Senior Account Manager experience, or demonstrable evidence of already operating consistently at this level.
Strong hands-on print experience, with a detailed understanding of artwork, studio processes, print production and final delivery.
Experience managing print suppliers and the production of retail or in-store POS materials.
Experience delivering integrated campaigns across multiple channels, including print alongside digital and creative.
Strong project management experience, including managing multiple briefs, timelines, budgets, risks, dependencies and changing priorities simultaneously.
Experience taking ownership of fast-paced projects where client briefs may not always be fully defined.
Strong client and stakeholder management skills, with the confidence to advise, challenge and recommend solutions rather than simply take instructions.
Experience working with multiple internal teams and external suppliers to coordinate end-to-end campaign delivery.
Strong commercial awareness, including experience managing project budgets, forecasts, purchase orders and supplier costs.
Able to attend KFC’s Woking office on Wednesdays as part of the hybrid working arrangement.
Desirable
Experience working within retail, hospitality, food service or another fast-paced consumer environment.
Experience working on Local Restaurant Marketing, localised campaigns or multi-location retail…