Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Charlotte, NC. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.
For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Inspired by our core values of: People Centered , Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs. Take the next step in your IT career, and apply today!
Responsibilities
Technical Support and Problem Resolution
Serve as the dedicated on-site technology resource for faculty, staff, administration, and students.
Provide hands-on support for a primarily macOS environment , including MacBooks used by faculty and staff.
Troubleshoot Mac hardware, software, login, connectivity, application, and peripheral issues.
Support and troubleshoot Chromebooks used by students.
Provide support for iPads used by younger learners and for project-based classroom activities.
Assist students using personal BYOD devices with Wi-Fi connectivity, login/access issues, and installation or access to school-required platforms.
Support classroom technology, including interactive boards, displays, projectors, and other AV equipment .
Troubleshoot and support network printers and other peripherals .
Diagnose network and connectivity issues, including Wi-Fi and basic wired-network troubleshooting.
Provide support within the school’s Google Workspace for Education environment.
Assist users with access and general support related to the school’s core platforms, including Blackbaud .
Take ownership of technical issues requiring an on-site presence and conduct thorough troubleshooting to identify root causes.
Assist with technology projects, deployments, upgrades, and other initiatives as needed.
Provide occasional technology support for school events, presentations, meetings, and other campus activities.
Coordinate with Inspiroz’s remote service desk and engineering teams when an issue requires escalation or additional technical resources.
Clearly document issues, troubleshooting steps, and resolutions to support effective collaboration across the team.
Faculty and Customer Support
The ability to provide strong customer service is just as important as technical ability in this role.
Build trusted relationships with teachers, administrators, operations staff, division leaders, and school leadership.
Approach support requests with a “get to yes” mentality , looking for solutions rather than immediately focusing on limitations.
Demonstrate patience and professionalism when assisting users with varying levels of technical comfort.
Respond quickly and professionally to issues impacting faculty, classrooms, or school leadership.
Listen actively to user concerns and communicate technical information in an approachable, easy-to-understand way.
Follow through on issues and ensure users understand when and how their concerns have been resolved.
Work collaboratively within a co-managed IT environment , recognizing when to resolve an issue independently and when to engage other members of the support team.
Maintain a visible, approachable presence on campus and develop strong relationships with the school community.
Take personal ownership of the quality of service provided and the overall user experience.
Classroom and Event Support
Provide hands-on troubleshooting for classroom technology and AV equipment.
Assist teachers with technology issues that could interrupt classroom instruction.
Support interactive boards, displays,…