Job Title: Regional Manager
Location: Remote, Canada
Territory: Greater Toronto Area, Ottawa, Manitoba, Saskatchewan
Confident Remodels partners with a leading national home improvement retailer and provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner.
The Regional Manager's primary responsibility is to drive revenue growth in their assigned territory. Additionally, the Regional Manager is responsible for supporting multiple retail locations within that territory, ensuring compliance with all program requirements. The Regional Manager should accomplish this by focusing on recruiting and retaining qualified Providers and developing and maintaining strong relationships with those Providers.
This position is highly visible within the company and will have frequent contact with Senior Management, including the CEO and CFO. Additionally, the Regional Manager will be required to partner with other departments such as Compliance, Licensing, Central Processing, Call Center and Customer Solutions.
An ideal candidate for this role will be able to drive performance within their assigned territory in terms of budget and other key metrics, such as customer satisfaction scores, cycle times, close percentage and service issue rate. The candidate must be able to work independently in a remote environment.
Essential Functions:
Monitor Provider coverage/capacity in assigned territory, identify any coverage needs
Source and recruit providers with expertise in various home improvement areas and identify those who can meet compliance requirements and fit the overall strategy
Manage the recruiting needs and transition approved providers to the Compliance team for onboarding and activation
Support Compliance Specialists in vetting providers through the application and activation process
Manage Provider performance by training, coaching, influencing, and holding Contractors of varying size and sophistication accountable to Confident Remodels processes and standards
Review business metrics and reports to identify performance opportunities, partner with Manager, National Accounts as necessary to develop executable action plans and implement those plans
Conduct Monthly Business Reviews with Providers, discussing best practices and opportunities for improvement
Coordinate store visits to meet with lead generators and store management and to cultivate relationships
Identify, document and share Best Practices in Lead Generation, Sales, Installation and Service
Determine ways to refine processes to automate and/or make them more efficient, both internally and for our external partners
Communicate and execute new initiatives, programs, and policies in the field.
Assist in the resolution of service issues
Perform other duties as required
Requirements
Position Requirements:
Prolonged periods of work at a desk and on a computer
Certain tasks may occasionally require handling or moving materials weighing up to 15 pounds (7 kg)
Minimum Qualifications:
High School Diploma or equivalent
3+ years of retail or related experience
Strong business acumen with an eye for detail and a commitment to excellence
Sound judgment and strong problem-solving ability
Exceptional communication skills, both verbal and written, with the ability to present information in a clear and concise manner
Ability to interact effectively with all levels of an organization, including executive and C-level
Exceptional organization skills
Ability to juggle multiple projects at a time, while maintaining efficiency and sharp attention to detail
Self-motivated, independent, and able to thrive in a remote work environment
Highly organized with excellent time management skills and a demonstrated ability to meet deadlines
Computer literate, including proficient in Microsoft Office Suite and other computer software
Ability to adapt to changing or multiple priorities
Must reside…