Meet Instinct 👋
Instinct Science is at the forefront of veterinary innovation, comprised of world-class tools that have served our industry for decades: easy-to-use veterinary practice software (Instinct EMR), an essential resource for expanding your knowledge and skills (Clinician's Brief), clinical and pharmaceutical decision support (Standards of Care & Plumb's), and an AI scribing platform (ScribbleVet). Combined, Instinct Science offers an ecosystem that veterinarians rely on for every aspect and stage of their careers.
At Instinct Science, we believe in leading with compassion. Our team, our customers, and their patients and clients are the foundation of everything we do. Our culture is guided by our U.C.A.R.E. values: We move fast because our mission matters, we put customers at the center of every decision, and we treat each other with kindness and high standards.
A Sneak Peek of Your Role 🔭
This is a fully remote role.
The Customer Implementation Specialist is a heads-down expert responsible for all data work that enables new hospitals to go live on Instinct. This role exists to move data projects forward with speed and precision — ensuring accurate migration of patient and hospital records, coordinating closely with the Medical Review and Data Migration teams, and meeting the turnaround SLAs that keep onboarding timelines on track.
Because this is your singular focus, you will move faster and more accurately than in any generalist onboarding role. You take pride in getting the details right — and you think about how technology can make that work better, safer, and more efficient. Patient safety is always top of mind: the data you work with goes directly into clinical environments, and you treat that responsibility seriously.
This is not a heavily customer-facing role. Most of your work is internal and collaborative with cross-functional teams. Occasional calls where it makes sense to hear information first-hand directly from the customer are part of the role, but regular customer-facing engagement and travel are not expected.
What You'll Do 🛠️
Data Project Execution
Data Migration: Own the preparation, mapping, validation, and migration of customer data — including patient records, inventory, templates, and historical information — in coordination with the Data Migration team.
Accuracy & Quality Control: Conduct rigorous review and validation of all data before it enters Instinct's system, ensuring integrity and clinical accuracy.
SLA Adherence: Manage your own project queue to consistently meet defined turnaround time SLAs, proactively communicating risks or blockers before they impact the broader onboarding timeline.
Patient Safety: Apply a patient-safety-first lens to all data work — flagging inconsistencies, potential errors, or clinical data concerns before they reach the live environment.
Cross-Functional Collaboration Medical Review Team: Work directly with the Medical Review team on data that requires clinical validation, coordinating efficiently to maintain SLA commitments.
Onboarding Manager: Keep the assigned Onboarding Manager informed on data project status, timelines, and any issues that may affect the overall go-live plan.
Data Migration Team: Coordinate with the Data Migration team on technical aspects of data transfer, format requirements, and system compatibility.
Technology & Process Improvement
Technology Leverage: Actively identify and adopt tools, automation, and AI-assisted workflows that improve speed, accuracy, or capacity in your data work.
Process Feedback: Surface recurring patterns, edge cases, and process gaps to the Director, Implementation to help the broader team improve over time.
Who You Are 🐱💻
Data Entry or Migration Experience: 1–3 years of experience working with structured data entry, data migration, or database management — preferably in healthcare, veterinary, or SaaS environments.
Veterinary or Clinical Familiarity: Familiarity with veterinary or clinical data types…