Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
128,300 - 156,800
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
15%
As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
Are you a visionary technology leader with a strong “user-centric service mindset” and a passion for delivering outstanding workplace technology experiences?
Do you thrive in a dynamic, collaborative environment where your leadership can make a tangible impact across a diverse and geographically distributed region? If so, End User Computing has an exciting opportunity for you!
As Manager, Service Delivery – Western Region, you will play a pivotal role in shaping the future of regional workplace technology services. You will lead a talented multidisciplinary team and collaborate closely with other managers, technology partners and business stakeholders to design and deliver best-in-class support experiences across Western Canada. Your contributions will ensure colleagues receive reliable, secure and responsive technology services that enable productivity, strengthen business continuity and improve the overall employee experience. The role reflects established service delivery practices centred on dependable, customer-focused support, end-user experience and measurable service improvement. You will play a critical role in defining and executing the regional service strategy, improving employee experience, strengthening operational performance and ensuring consistent delivery across key offices and business operations in British Columbia, Alberta, Saskatchewan and Manitoba. Reporting to the Director, End User Computing, your main responsibilities will include:
What you’ll do here:
Lead, coach and inspire a multidisciplinary regional service delivery team responsible for onsite and remote technology support, setting clear priorities, accountabilities and performance expectations.
Lead your team in understanding business needs, employee needs and service pain points, effectively translating them into impactful regional strategies and concrete improvement opportunities.
Detail and execute the regional service roadmap with your team to improve workplace support, service request fulfilment, device lifecycle…