- Where
- Dallas, TX, United States
- Level
- Mid
DISCOVER IES
Integrative Emergency Services (“IES”) LLC, is a physician founded, owned, and led company whose goal is to empower physician leaders to create the best places to give and receive care. We are a clinically integrated and outcomes-based organization with a commitment to doing the right thing for our clinicians, patients, and communities. Through our commitment to patient care and reinvestment in our physicians, IES has a proven track record of improving patient outcomes and producing results that uphold the hospitals' reputations in which we operate. We strive to create a culture of continuous improvement, community, and recognizing our Physician leaders. To learn more, visit our website IES.Healthcare and click to see a highlight of our 12th Annual Quality Summit .
POSITION SUMMARY
Integrative Emergency Services, LLC ("IES") is looking for a Credentialing Operations Supervisor to assist in the management of credentialing services operations. This role will provide day-to-day oversight of credentialing team members and the products of their work and create processes or systems to ensure accuracy, timeliness, and quality of work. The supervisor will perform audits to ensure compliance and identify any needs for additional training or revisions to departmental processes. The supervisor will also serve as a liaison with internal and external stakeholders. Work is a hybrid format at the corporate office in North Dallas, TX, 75244.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The responsibilities listed here represent the majority of the role but are not all-inclusive; other duties may be assigned.
Provide day to day oversight and supervision of the credentialing team.
Manage team assignments to ensure compliance with company policies and delivery timelines.
Develop, implement and maintain credentialing department operational procedures to facilitate organized and accurate clinician credentialing files and ensure facility privileges for all clinicians are processed accurately and timely, including reappointments.
Develop and utilize a tracking process to ensure all credentialing team members are compliant with departmental processes and identify any gaps or areas requiring additional training.
Perform quality audits to include document review, reappointments, and credentialing procedures for accuracy, effectiveness and compliance. Identify any needs for improving processes and assist with developing and implementing solutions and/or process improvements.
Participate in planning/strategy for new client expansions. Oversee resource allocation for all new integrations to ensure successful start-ups.
Create a cadence for consistent review in Salesforce for tracking license and certification expirations to ensure renewals are submitted on time and any escalations regarding expiring documents are completed appropriately.
Resolve complex questions regarding credentialing processes and ensure department’s best practices are followed.
Monitor and manage client specific credentialing requirements.
Manage a credentialing book of business while simultaneously supervising and supporting the credentialing team members assigned.
Follow all standard credentialing processes and expectations for own book of business.
Execute assigned credentialing project initiatives.
Adhere to all company policies and procedures
SUPERVISORY RESPONSIBILITIES
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Excellent organizational and verbal/written communication skills. Versatile interpersonal and…