Licensing & Contracting Supervisor
People Leader | Insurance Operations
PHP Agency | Fountain Place | Downtown Dallas, TX
Paid Onsite Garage Parking + Fully Subsidized DART Access
Lead the Team That Enables Agents to Do Business
Build Capability. Strengthen Compliance. Accelerate the Agent Experience.
At PHP Agency, an agent's ability to serve families begins with accurate, timely licensing and carrier contracting. We are seeking a Licensing & Contracting Supervisor who can lead a growing operations team, strengthen execution, and create a responsive, high-quality experience for agents and carrier partners.
This visible leadership role oversees Team Leads and Licensing Coordinators responsible for license verification and carrier contracting. You will set clear standards, develop talent, resolve complex issues, and improve the systems and workflows that help agents become ready to conduct business.
Why PHP Agency?
Founded in 2009, PHP Agency is a life insurance field marketing organization that partners with leading insurance and annuity carriers. As part of the Integrity Family of Companies, PHP combines an agent-first, growth-focused culture with the resources and innovation of a national insurance distribution organization.
What You'll Do
You will lead day-to-day Licensing & Contracting operations while balancing service, speed, accuracy, compliance, and team development. You will also serve as a key connector among agents, carrier partners, vendors, leadership, and cross-functional teams.
Team Leadership & Development
· Lead, coach, and develop Team Leads and Licensing Coordinators, building capability and a pipeline of future leaders.
· Set clear expectations for productivity, quality, service levels, collaboration, and accountability.
· Conduct one-on-one meetings, team huddles, performance coaching, and development conversations that support individual growth and team cohesion.
· Provide timely feedback, mentoring, recognition, and appropriate performance intervention to sustain a high-performing culture.
Training, Quality & Continuous Improvement
· Oversee onboarding and ongoing training so team members build proficiency in processes, systems, service communication, and compliance requirements.
· Identify skill gaps and implement focused development plans, cross-training, and practical learning opportunities.
· Conduct quality reviews of work and calls to reinforce accuracy, consistency, and company standards.
· Identify inefficiencies, recurring errors, and service barriers; implement solutions that improve workflow and business outcomes.
Operational Oversight & Execution
· Monitor work queues, turnaround times, workloads, service levels, and daily team performance; adjust priorities and resources as needed.
· Delegate work effectively and ensure commitments are completed accurately and within established service expectations.
· Troubleshoot complex licensing, contracting, system, or workflow issues and personally manage high-impact escalations when needed.
· Lead or participate in special projects, system enhancements, and department-wide improvement initiatives.
Cross-Functional Partnership & Escalation Management
· Partner with peer leaders and internal teams to deliver seamless, white-glove support to PHP agents.
· Serve as a trusted escalation partner for Team Leads, field agents, carrier partners, vendors, and internal stakeholders.
· Coordinate resolution of issues that span multiple departments, maintaining transparency, urgency, and fairness.
· Build productive relationships with carrier partners and vendors that strengthen service and operational outcomes.
Reporting & Business Communication
· Track and communicate productivity, quality, service, workload, and operational trends through clear, actionable reporting.
· Keep leadership informed of personnel matters, operational challenges, risks, corrective actions, and performance progress.
· Use data and…