Join us!
We are looking for a Senior Revenue Operations Manager (m/f/d) to help shape and scale the operational foundation of our revenue organization as IntegrityNext continues to grow internationally. You will work across Sales, Customer Success, Deal Desk and adjacent teams to create clear ownership, reliable processes and effective management cadences across pipeline management, forecasting, renewals, expansion and customer operations.
You will also guide the Deal Desk Manager, setting priorities and standards while supporting complex commercial topics and ensuring that Deal Desk is well integrated into our wider revenue operating model. This is a senior, hands-on role for someone who enjoys bringing structure to complex topics, improving how teams work together and turning operational insights into measurable improvements.
What can you expect?
Build & scale our revenue operating model Design and continuously improve commercial processes, ownership models, decision rights and handovers across Sales, Customer Success, Deal Desk and adjacent teams
Establish clear governance, escalation paths and service levels for critical revenue processes
Own the operational RevOps roadmap, request intake and prioritization together with the Director of Revenue Operations
Build scalable documentation, playbooks, controls and change-management practices that support consistent execution
Run pipeline & forecasting processes Own the opportunity lifecycle, sales-stage design, data requirements and operational handovers from lead qualification through Closed Won
Improve pipeline management through clear expectations, data quality, inspection routines and deal-review processes
Run forecasting across New Business, Renewals and Expansions, including methodology, submissions, consolidation and recurring cadences
Partner with Sales and Customer Success leadership to identify risks, gaps and required actions
Work closely with Revenue Strategy & Operations on forecast accuracy and scenario analysis
Scale Customer Success & commercial operations Own the operational renewal and expansion lifecycle, including ownership, timelines, milestones and portfolio management
Improve Sales-to-CS handovers, onboarding governance and frameworks for adoption, customer health, value realization and risk
Establish scalable processes for retention, churn, downsell and expansion management
Improve customer whitespace identification and the activation of upsell opportunities
Guide & integrate Deal Desk Guide the Deal Desk Manager by setting clear priorities, objectives and ways of working
Provide coaching and support on complex commercial topics and escalations
Ensure pricing guardrails, approval processes and quote-to-book workflows support both commercial speed and appropriate governance
Integrate Deal Desk into wider revenue processes and cross-functional ways of working
Partner across strategy, systems & teams Work closely with Revenue Strategy & Operations on GTM planning, business performance insights, quotas, incentives and operational priorities
Partner with the CRM, Tools & Integrations Lead to translate business needs into scalable workflows, automation, integrations and system controls
Provide leadership with clear operational insights, risks, recommendations and progress updates
Identify opportunities to use automation and AI to reduce manual work, improve data quality and make processes more scalable
What should you bring along?
Experience & Domain Focus 7+ years of relevant experience in Revenue Operations, Sales Operations, Customer Operations or a comparable commercial operations role within B2B SaaS or technology
Experience designing, implementing and scaling processes across pipeline management, forecasting, renewals and the customer lifecycle
Experience guiding people, functions or complex cross-functional initiatives and creating clarity around priorities and ownership
Experience working closely with Deal Desk, Finance and Legal on commercial…